FAQ - emtel


In accordance with the Information and Communication Technologies Act (Notice 93 of 2023), all Telecommunication Operators in Mauritius are legally obligated to ensure that any SIM card or eSIM is registered on their network only after confirming the identity of the SIM holder. As from October 31, 2023, anyone using an Emtel SIM card or eSIM must re-register and the deadline for registration is April 30, 2024. After this date, all unregistered SIMs will be disconnected. Emtel will soon release a mobile application to simplify the registration process, and instructions on how to re-register your SIM card or eSIM will be provided.