SIMless. SIMple. SEAMless.

eSIM is a digital SIM embedded in your phone that allows you to activate a mobile number without using a physical SIM.

An eSIM is a digital version of a physical SIM card. The main difference between eSIM and a physical SIM card is that an eSIM is embedded in the phone and cannot be removed as opposed to SIM cards which can be ejected from one phone and placed in another. An eSIM performs the same function as a physical SIM card.

If you are an existing Emtel Prepaid or Postpaid customer, you can do it online on https://www.emtel.com/esim-swap to convert your physical SIM card to an eSIM and if you are not an Emtel customer, visit any Emtel showroom to activate your eSIM.
You will need:
-    NIC or passport
-    Proof of address not more than 3 months
-    An eSIM compatible device
 

An eSIM profile can be downloaded in a matter of seconds depending on your internet connection.

Check if your device is eSIM compatible on below link:
https://esim.holafly.com/how-to/esim-phones/
 

If you are having trouble scanning your QR code, please ensure:

a. You are connected to a Wi-Fi connection or your mobile data is on.
b. You are not scanning the QR code from your phone’s camera and following the right process to scan the QR code.
c. Check if your phone is compatible for eSIM.
d. Check if your phone’s camera is working.

If you need more guidance, you can also call us on 8970 or visit your nearest Emtel showroom.

Your eSIM will be ready to use within a few minutes. If you need guidance, you can also call on 8970 or visit any Emtel showroom.

Yes, eSIM can be particularly useful for travelers, as it allows them to switch between local plans without needing to physically insert a new SIM card. This can help you save money on roaming charges and take advantage of local data and calling deals.

Yes, eSIM is generally more secure than traditional SIM cards, as it is embedded in the device and cannot be easily removed or cloned. Additionally, eSIM profiles can be encrypted and password-protected, which adds an extra layer of security.

If a device with an eSIM is lost or stolen, the eSIM profile can be remotely deactivated by contacting Emtel. This helps prevent someone else from using the eSIM and accessing your account.

Yes, you can do it online https://www.emtel.com/esim-swap to convert your physical SIM into an eSIM.

You can download several profiles on your phone, however you will be able to use only 1 eSIM at a time   

If you already have a physical SIM, you will not be charged for swapping to a eSIM, however if you are not an Emtel customer, you will be charged Rs 100 when you opt for a prepaid eSIM.

Please contact us on 8970, our team will do its best to assist you.

Type of customers: Citizen and Non Citizen of Mauritius

Scenario: You have a physical SIM card and wish to switch to an eSIM on a ESIM compatible phone.

How to proceed:

1) Visit https://www.emtel.com/esim-swap and follow the steps
or
2) Visit Emtel Showroom to proceed with Esim
 

Type of customers: New customers in Mauritius only

Scenario: You need to purchase a ESIM compatible phone and subscribe to a eSIM plan with Emtel.

How to proceed:

1.Visit an Emtel Showroom
2. The Emtel agent  provides you with a QR Code to install the eSIM on your phone
3. Ensure you are connected to the internet via Wi-Fi
4. Scan the QR code
5. Your eSIM is ready!

Type of customers: Existing Emtel customers in Mauritius only

Scenario: You have an ESIM and you want to use the same number on a new non capable ESIM device

How to proceed:

1) Visit an Emtel showroom
2) Showroom agent proceeds with sim replacement.
3) Ensure you are connected to the internet via Wi-Fi
4) Open your phone settings and delete the eSIM profile.
 

Type of customers: Existing Emtel customers in Mauritius and abroad

Scenario: An eSIM is currently installed on your phone, and you want to purchase another eSIM capable device. You wish to use the same phone number on the new device.

How to proceed:

1) Make sure that the QR code sent by Emtel via email is available. 
2) Ensure you are connected to the internet via Wi-Fi
3) Go to your phone settings and remove the eSIM profile.
4)  Scan the QR code on the new eSIM capable phone.
 

Type of customers: Existing Emtel customers in Mauritius and abroad

Scenario: If an eSIM is installed on a phone that is lost or stolen, you can set up the eSIM on a new device supporting eSIM technology

How to proceed:

1) Reach out to an Emtel showroom for deletion and release of the eSIM QR code associated with the lost phone.
2) Upon purchase of a new eSIM-capable device, the same QR code will be used.

Scenario: Your phone with an eSIM embedded was lost or stolen. You have now a new device not supporting eSIM.

How to proceed:

1) Reach out to an Emtel showroom for deletion and release of the eSIM QR code associated with the lost phone.
2) A new SIM replacement on a physical SIM Card will be handed over to you.

Type of customers: Existing Emtel customers abroad

Scenario:  You are abroad and you lost your phone which contains your eSIM. You have now a new device which is not Esim compatible. 

How to proceed:

1) Reach out to Emtel via 8970 or social media for deletion and release of the eSIM QR code associated with the lost phone.
2) Once back to Mauritius visit an Emtel Showroom 
3) Emtel agents will facilitate a SIM replacement and provide a physical SIM card to be inserted to your non eSIM compatible device.
 

Type of customers: Existing Emtel customers in Mauritius

Scenario: You have an eSIM installed on a phone which cannot be repaired. You received a temporary replacement phone not supporting eSIM. 

How to proceed:

1) Visit an Emtel showroom and request a SIM replacement for a physical SIM card.
2) Insert the SIM card into your non-eSIM device.
3) Once you have a new device supportsing eSIM technology, visit an Emtel showroom for an eSIM 
4) Emtel agents proceeds with eSIM replacement and provides QR code.
5) Scan the QR code on the new eSIM-capable phone to activate the eSIM.