Emtel eSIM | EMTEL

Do you ever get tired of juggling physical SIM cards and constantly swapping them out whenever you want to switch mobile plans or carriers?

Say hello to eSIM, your new digital best friend!

What is eSim?

eSIM is a digital SIM embedded in your phone that allows you to activate a mobile number without using a physical SIM.

So say goodbye to the old, clunky world of physical SIM cards, and say hello to the convenience, flexibility, and security of eSIM!

Convenience

Quick and Easy activation, seamless switch between your mobile numbers, all in a matter of a few steps.

Flexibility

Multiple numbers: 1 private number and 1 business number.

Easy Travel

Stay connected anywhere and anytime. Hassle free for tourists.

Security

More security as eSIM is embedded into the device.

Planet Friendly

No SIM card means plastic free.

Activate your eSIM

Visit your nearest Emtel Showroom

Bring in your National ID Card or Passport (for tourists) and eSIM compatible device

Share your details for swift activation and support
Next Step

Prev Step

Fill in the online form

Select your e-SIM compatible device.

Enter your mobile number, NIC and email ID

Scan eSIM QR code

Scan the eSIM QR code received on your registered email

Send SMS

Send SMS to 8282 with the serial no. received on the email ID.

Swap (space) serial no.

Your eSIM is activated

Fill in the online form

Select your e-SIM compatible device.

Enter your mobile number, NIC and email ID

Scan eSIM QR code

Scan the eSIM QR code received on your registered email

Send SMS

Send SMS to 8282 with the serial no. received on the email ID.

Swap (space) serial no.

Your eSIM is activated

Swap your Emtel SIM card to an eSIM in just a few clicks

IOS
Android

Next Step

Prev Step

Click on Settings

Select Mobile Data

Click on Add eSIM

Select Use QR Code

Scan the eSIM QR code provided by Emtel

Click on Continue

Click on Done

Customer personalization – whether to set eSIM as primary
Click on Continue

Select default Voice Line
Click on Continue

Set up default sim for Mobile Data
Click on Done

Emtel eSim is ready

Click on Settings

Select Mobile Data

Click on Add eSIM

Select Use QR Code

Scan the eSIM QR code provided by Emtel

Click on Continue

Click on Done

Customer personalization – whether to set eSIM as primary
Click on Continue

Select default Voice Line
Click on Continue

Set up default sim for Mobile Data
Click on Done

Emtel eSim is ready
Next Step

Prev Step

Click on Settings

Select Connections

Select SIM manager

Click on Add eSIM

Click on OK

Click on Add

Select Scan QR code from service provider

Scan the eSIM QR Code

Click on Add

Wait for eSim to be added

Emtel eSim is ready

Click on Settings

Select Connections

Select SIM manager

Click on Add eSIM

Click on OK

Click on Add

Select Scan QR code from service provider

Scan the eSIM QR Code

Click on Add

Wait for eSim to be added

Emtel eSim is ready

About eSIM

FAQs
T&Cs

- What is an eSIM?
  
  eSIM is a digital SIM embedded in your phone that allows you to activate a mobile number without using a physical SIM.
- How is an eSIM different from a physical SIM?
  
  An eSIM is a digital version of a physical SIM card. The main difference between eSIM and a physical SIM card is that an eSIM is embedded in the phone and cannot be removed as opposed to SIM cards which can be ejected from one phone and placed in another. An eSIM performs the same function as a physical SIM card.
- How to activate an eSIM?
  
  If you are an existing Emtel Prepaid or Postpaid customer, you can do it online on https://www.emtel.com/esim-swap to convert your physical SIM card to an eSIM and if you are not an Emtel customer, visit any Emtel showroom to activate your eSIM.
  You will need:
  -   NIC or passport
  -   Proof of address not more than 3 months
  -   An eSIM compatible device
- How long does it take to download a profile?
  
  An eSIM profile can be downloaded in a matter of seconds depending on your internet connection.
- Which devices are eSIM compatible?
  
  Check if your device is eSIM compatible on below link:
  https://esim.holafly.com/how-to/esim-phones/
- My QR code isn’t working. What should I do?
  
  If you are having trouble scanning your QR code, please ensure:
  
  a. You are connected to a Wi-Fi connection or your mobile data is on.
  b. You are not scanning the QR code from your phone’s camera and following the right process to scan the QR code.
  c. Check if your phone is compatible for eSIM.
  d. Check if your phone’s camera is working.
  
  If you need more guidance, you can also call us on 8970 or visit your nearest Emtel showroom.
- How long will it take for my eSIM to be activated?
  
  Your eSIM will be ready to use within a few minutes. If you need guidance, you can also call on 8970 or visit any Emtel showroom.
- Can I use eSIM while traveling internationally?
  
  Yes, eSIM can be particularly useful for travelers, as it allows them to switch between local plans without needing to physically insert a new SIM card. This can help you save money on roaming charges and take advantage of local data and calling deals.
- Is eSIM secure?
  
  Yes, eSIM is generally more secure than traditional SIM cards, as it is embedded in the device and cannot be easily removed or cloned. Additionally, eSIM profiles can be encrypted and password-protected, which adds an extra layer of security.
- What happens if I lose my eSIM-enabled device?
  
  If a device with an eSIM is lost or stolen, the eSIM profile can be remotely deactivated by contacting Emtel. This helps prevent someone else from using the eSIM and accessing your account.
- Can I convert my physical SIM into eSIM?
  
  Yes, you can do it online https://www.emtel.com/esim-swap to convert your physical SIM into an eSIM.
- Is there a limit to the number of eSIM profiles which I can have?
  
  You can download several profiles on your phone, however you will be able to use only 1 eSIM at a time
- What’s the cost of the eSIM?
  
  If you already have a physical SIM, you will not be charged for swapping to a eSIM, however if you are not an Emtel customer, you will be charged Rs 100 when you opt for a prepaid eSIM.
- What happens if I want to change or I have lost my handset?
  
  Please contact us on 8970, our team will do its best to assist you.
-   All general prepaid and postpaid mobile terms and conditions of Emtel Ltd will apply to the provisions of eSIM.
-   An activation eSIM QR will be allocated to you. The activation of QR code is used for the activation of your eSIM and must be kept confidential.
-   It is your responsibility to ensure that you do not share the activation QR with others, in any manner or form, especially before activating it on your device. Emtel Ltd is neither responsible nor liable for any such warranted or unwarranted disclosure on your part.
-   Internet is connection is required in order to activate the eSIM on your eSIM enabled device.
-   The activation QR code can only be used on a single device. The activation QR code can be
re-used on another eSIM enabled device, provided the eSIM profile is deleted on the existing device.
-   If you delete your eSIM profile your mobile network will be disconnected and to restore your mobile network, you will have to set up the eSIM again using the initial QR code provided by Emtel.
-   To switch to a new device, you will have to delete your eSIM profile on your existing device while being connected to the internet and then activate it on your new device. In case, you do not have the activation QR code, please contact Emtel.
-   If you lose your eSIM enabled device or the eSIM enabled device is stolen and the eSIM
profile is loaded on it, you will need to contact Emtel to suspend your number.

Say hello to eSIM

SIMless. SIMple. SEAMless.