Join the Emtel family

Main duties and responsibilities:

• Manage and deploy the operational strategy, business processes and systems of the company for overall distribution operations
• Set objectives and performance targets at team and individual level in line with company objectives and within regulatory framework
• Communicate, drive and monitor the Key Performance Indicators, lead the team to achieve set targets and take appropriate actions to ensure the objectives are met
• Continuously monitor operations, identify inefficiencies and develop optimization strategies in consultation with the Chief Sales Officer
• Manage the freelance distributors for optimal sales zones coverage and efficiency of the distribution network for Subscriber Acquisition, Prepaid Recharge and Blink.
• Manage customers’ expectations to maintain a high level of internal/external customer engagement and satisfaction, and ensure prompt resolutions of complaints raised
• Undertake regular visits to all dealers to gather customer insights
• Promote internal/external visibility at distribution outlets in line with the brand and strategy of the company
• Have a full understanding of market dynamics, ensuring local market intelligence and providing feedback to sale teams and management
• Negotiate with corporates, institutions and other potential partners for the distribution of Emtel products and identify alternative channels to sell products and services
• Manage the P&L to monitor profitability of the retail business and ensure costs efficiency

Required Qualifications and Experience:

• Degree in Sales/Marketing/Business Management or related field
• Post graduate qualifications / MBA will be an advantage
• At least 5 years’ experience in similar position, preferably in Telecom and retail / distribution

Required Skills and Aptitudes:

• Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills
• Good business acumen and strong customer orientation with knowledge in sales, retail and distribution
• Good problem solving and analytical skills 
• Cost conscious and have an eye for detail
• Team player and strong people management skills

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Manager - Distribution” latest Saturday, 10 December 2022.

Main duties and responsibilities:

• Handle day-to-day operational tasks and business activities related to CRM and application systems
• Assist in deployment of application systems releases, debugging and UAT
• Assist to Manage CRM application software, development and enhancement
• Evaluate and improve existing reports and analytical tools
• Develop and execute database queries and conduct analyses
• Develop end user and management reports using reporting tools such as Cognos and PowerBI.
• Conduct research to develop and implement data-gathering methods, propose solutions and enhancements

Required Qualifications and Experience:

• Degree holder in Computer Science or other related field
• At least one year of experience in similar position
• Good understanding of database management systems
• Knowledge of SQL queries and PL/SQL, development and scripting

Required Skills and Aptitudes:

• Analytical mind with a problem-solving aptitude
• Good verbal and written communication skills
• Good interpersonal skills with a proven ability to collaborate with a team
• Excellent analytical and problem-solving skills
• Good knowledge of computer systems and programming
• Proficient with or able to quickly learn systems and software used by the organisation

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Application Support Officer” latest Friday, 23 December 2022.

Main duties and responsibilities:

• Set up of meetings on zoom, teams and other software
• Troubleshoot issues on projectors, interactive TV
• Troubleshoot computer hardware, software, systems, printers, and scanners
• Respond in a timely manner to service issues and requests
• Provide technical support across the company (this may be in person or over the phone)
• Test new technology
• Provide IT assistance to staff and customers
• Train end-users on hardware functionality and software programs
• Resolve logged errors in a timely manner
• Monitor hardware, software, and system performance metrics of user terminal
• Update computer software as well as upgrading hardware and systems
• Document processes and performing diagnostic tests
• Keep track of technological advancements and trends in IT support

Required Qualifications and Experience:

• Minimum Higher School Certificate
• At least one year of experience in similar position

Required Skills and Aptitudes:

• Good presentation and interpersonal skills
• Excellent communication skills in French and English (both spoken and written)
• Knowledge in Microsoft Products (Windows, office suite)
• Creative and technology-oriented
• Customer focused
• Efficient time management and excellent organising skills
• Knowledge in using online meeting tools
• Agile, dynamic and multi-tasking

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “IT Support Officer” latest Friday, 23 December 2022.

Main duties and responsibilities:

• Consult management and relevant stakeholders to implement business objectives.
• Handle day-to-day operational tasks and business activities related to CRM and application systems
• Assist in deployment of application systems releases, debugging and UAT
• Assist to manage CRM application software, development and enhancement
• Evaluate and improve existing reports and analytical tools
• Develop and execute database queries and conduct analyses
• Develop end user and management reports using reporting tools such as Cognos and PowerBI
• Conduct research to develop and implement data-gathering methods, propose solutions and enhancements
• Assist other team members during closure of monthly, quarterly and annual accounts

Required Qualifications and Experience:

• Degree holder in Computer Science or other related field
• At least two years of experience in similar position
• Good understanding of database management systems
• Advanced knowledge of SQL queries and PL/SQL, development and scripting

Required Skills and Aptitudes:

• Analytical mind with a problem-solving aptitude
• Good verbal and written communication skills
• Excellent interpersonal skills with a proven ability to collaborate with a team
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming
• Proficient with or able to quickly learn systems and software used by the organisation  

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “System Analyst” latest Friday, 23 December 2022.

Main duties and responsibilities:

• Manage the day to day RA operations as per the RA work plan for all revenue streams (Mobility, Enterprise, Fintech, Fraud Management, etc.)
• Responsible for the compliance of RA KPI’s for the assigned function for all revenue streams
• Participate actively and provide inputs in control reviews and special projects
• Strengthen the control environment thru proactively identification of areas on revenue leakage and frauds
• Develop and implement cost savings measures associated with people, systems and processes
• Review the internal/external operational processes to identify scope for enhancement and implement changes seamlessly wherever any technological or product changes
• Manage performance in line with designed processes, driving root cause analysis and problem solving and identifying process improvements
• Risk management, to Identify fraud and leakages to develop robust control processes
• Internal Audits and process documentations / RCA to identify system flows and explore solutions
• Cross process agility, working with Cross functions like Marketing, Technology, CS and NW Team for timely delivery of business requirement/observations and its closure
• Periodic reporting to CFO and management on the RAFM compliance, issues, revenue leakage, etc.
• Governance and Compliance for mandatory activities & setup controls to identify and minimize revenue leakage

Required Qualifications and Experience:

• Management Graduate in business management from reputed college/university
• At least 10-12 years of experience in telecom domain or risk advisory domain
• Good Knowledge of Revenue Assurance with working experience of 6-8 years
• End to End understanding of Telecom Business Process
• Have at least managed and led the team of 4-5 individuals
• IT skills like Unix, Data base and Access, Excel etc.
• Knowledge of MS Office (Excel, ACCESS and Power point), SQL applications and any Database tool

Required Skills and Aptitudes:

• Strong data analytical skills & eye for detail
• Good System knowledge (preferably billing & Network)
• Inter personal skills and good communication
• Team player
• Detailed understanding of the service path & revenue path of telecom value chain
• Ability to handle pressure and difficult situations
• Able to anticipate problems and take preventive steps
• Problem solving and crisis management skills
• Process oriented and Pro-active approach
• Highly motivated and willingness to perform as a team

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Manager - Revenue Assurance” latest Friday, 23 December 2022.

Main duties and responsibilities:

• Plan meetings for accounts with potential clients
• Prepare RFI/RFQ for each projects within defined SLA
• Request quote from suppliers and maintain proper SLA with suppliers
• Prepare quote for all projects where presales engineers are required and where combination of product and services are required
• Assist Account Managers in customer requirement collection for projects
• Assist Account Managers and Account Director in meeting financial objectives
• Provide support in building the best solution for the end customer
• Support for the leads Conversion Ratio for Emtel Business
• Ensure end to end customer satisfaction related to Presales Solutions for the end customer
• Ensure good partner relationship with suppliers/vendors
• Ensuring end to end business system management with all partners.
• Have regular meetings with Account Directors and partners
• Update records for all activities such as Presales, TE, TSE, Product Dev, Training, Certifications and other activities related to work
• Prepare weekly and monthly reports as per reporting schedules

Required Qualifications and Experience:

• Minimum degree holder in telecommunication or any other related field
• At least two years of experience in telecom industry

Required Skills and Aptitudes:

• Ability to work in a fast-moving environment, within timeframes/deadlines
• Competitive, self-starter, hunter-type mentality
• Cost conscious. Quality oriented with a strong bias for continuous improvement.
• Creative and technology-oriented
• Customer focused
• Efficient time management and excellent organising skills
• Excellent communication, presentation & interpersonal skills.
• Excellent knowledge of Emtel products and services
• Excellent negotiation skills
• Persuasive & energetic
• Sales and target oriented
• Strong attention to detail (eye for detail)
• Proficient in Excel, Word and PowerPoint 

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Solutions Architect - Presales” latest Friday, 23 December 2022.

Main duties and responsibilities:

• Process suppliers’ payment by cheque or bank transfers/ internet banking
• Process refund to subscribers by cheque or bank transfers/ internet banking
• Prepare bank transfer letters/ foreign exchange deals letters
• Prepare suppliers statement of account reconciliation on a monthly basis
• Prepare journal entries
• Prepare intercompany reconciliation on a monthly basis
• Prepare bank reconciliation of both local and foreign bank accounts
• Revalue foreign bank accounts
• Assist on the cash flow forecast requirements
• Prepare cash positions
• Issue VAT invoices on a timely basis
• Dispatch payments, bank transfer letters and follow up
• Issue statement of account for debtors
• Assist other team members during closure of monthly, quarterly and annual accounts

Required Qualifications and Experience:

• Minimum HSC Holder with Accounting at A Level, or Diploma in Accounting
• At least two years of experience in a Finance function

Required Skills and Aptitudes:

• Proactive approach to problem solving
• Ability to work individually and within a team
• Ability to work in a fast-moving environment and deliver results within tight deadlines
• Excellent communication skills and fluent in English and French
• Positive and can do attitude
• Good command of MS Office tools and Accounting Software

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Accounts Officer” latest Friday, 23 December 2022.

Main duties and responsibilities:

• Manage the day to day Revenue Assurance operations as per the Revenue Assurance work plan for respective function (Rating/Billing, Networks, finance and Partner Management, Customer) for all revenue streams (Mobile, Data, etc.).
• Responsible for the compliance of RA KPI’s for the assigned function for all revenue streams
• Participate actively and provide inputs in control reviews and special projects
• Strengthen the control environment thru proactively identification of areas on revenue leakage and frauds
• Develop and implement cost savings measures associated with people, systems and processes
• Design and implement procedures to measure customer satisfaction with respect to billing processes
• Lead and promote innovation among the officer’s/ team leaders and members and ensure employee delight
• Facilitate timely closure/ escalations of day to day critical operational tasks
• Periodic reporting to Head Revenue Assurance and management on the RAFM compliance, issues, revenue leakage, etc.
• Reporting of all instances in the issue list as per the agreed timelines
• Facilitate the internal/ external audit, co-ordinate and share data as per requirement
• Timely closure of the audit issues

Required Qualifications and Experience:

• Management Graduate in business management from reputed college/university
• Extensive knowledge of MS Office (Excel, ACCESS and Power point), SQL applications and any Database tool
• At least 7-8 years of experience in telecom domain or risk advisory domain
• Good Knowledge of Revenue Assurance with working experience of 4-5 years
• End to End understanding of Telecom Business Process
• Have at least managed team of 2-3 individuals

Required Skills and Aptitudes:

• Strong data analytical skills & eye for detail
• Good System knowledge (preferably billing & Network)
• Inter personal skills and good communication
• Team player
• Detailed understanding of the service path & revenue path of telecom value chain
• Ability to handle pressure and difficult situations
• Able to anticipate problems and take preventive steps
• Problem solving and crisis management skills
• Process oriented and Pro-active approach
• Highly motivated and willingness to perform as a team

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Executive - Revenue Assurance ” latest Friday, 23 December 2022.

Key Roles & Responsibilities:

• Prospect customers & merchants and present the key features of blink
• Promote Blink as a product to customers along with download/usage
• Assist customers & Merchants in any required administrative procedures
• Attend to customers & merchant queries and provide support as and when required

 Profile:

• HSC Holder
• Consideration will be given to SC holders with good customer relationship experience
• Good communication and presentation skills
• Willing to work extended hours, during weekends and public holidays if required
• Interested to work on a part time basis (shift from 08:00 to 13:30 or 13:00 to 17:00)