Join the Emtel family

We are looking for an IT Network and Cloud Administrator to provide support in managing, maintaining, and securing the organization’s network infrastructure and cloud-based services.

Main Duties and Responsibilities:

• Deploy, manage, and monitor cloud services (AWS, Azure, Google Cloud, etc.).
• Configure and manage virtual machines (VMs), containers, and cloud storage.
• Design and implement scalable network infrastructure (LAN, WAN, VPN, etc.).
• Select and configure appropriate networking hardware and software (routers, switches, firewalls, etc.).
• Configure IP addressing and subnets in accordance with organizational requirements.
• Configure and maintain network devices (routers, switches, and firewalls) to ensure smooth operations.
• Manage Virtual LANs (VLANs) for network traffic segmentation.
• Configure and maintain key network protocols (TCP/IP, DNS, DHCP, etc.).
• Utilize network monitoring tools to track performance and identify issues (e.g., SolarWinds, PRTG).
• Troubleshoot network outages, connectivity issues, and hardware failures.
• Generate regular reports on network performance, security incidents, and network improvements.
• Ensure network redundancy and backup solutions to minimize downtime.

Required Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional certification or equivalent

Required Skills and Aptitudes:

• Strong understanding of network protocols, routing, and switching technologies.
• Hands-on experience with network devices (routers, switches, firewalls, etc.).
• Experience with network security tools and best practices.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios).
• Strong documentation and communication skills.
• Knowledge of network design and architecture best practices.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line IT Network and Cloud Administrator latest Sunday, 20 July 2025.

Main Duties and Responsibilities:

• Offer efficient and effective financial operations related support and services across all departments and other stakeholders
• Assist in performing physical inventory count on locations such as cellsites, Data centre, Head office Ebene, boundary, showrooms & others
• Assist in tagging of assets
• Assist in reconciliation of count report
• Demonstrate professional behaviour and attitude towards all stakeholders
• Ensure adherence to internal control, policies and processes
• Contribute in setting up new processes as and when required

Required Qualifications and Experience:

• Minimum HSC Holder with Accounting at A Level, or Diploma in Accounting
• SC holder with good results in Accounting and Mathematics can also be considered
• Other related certifications can be advantageous

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills
• Excellent communication skills in both French and English
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Accounts Officer - Fixed Assets latest Sunday, 20 July 2025.

We are looking for a BDE who will be involved in the Marketing and sales activities in the Enterprise market focused towards revenue growth.

Main Responsibilities:

• Responsible for a portfolio of corporate customers as Account Manager (Sales)
• Develop strategies and plans to identify new sales
• Able to present the full portfolio of services and product
• Prepare needs analysis and present all services
• Deliver adequate proposal to customer
• Respond to customer needs
• Negotiate and close deal with appropriate offers
• Follow up on expiry contract
• Ensure healthy and effective pipeline
• Keep abreast with technology
• Participate in customer events
• Follow up on customer account

Required Qualifications and Experience:

• Minimum Diploma in Telecom Engineering/Marketing/ Management
• Degree in related field will be an advantage
• Minimum 3 years' direct selling experience within the Telecom /IT Sector

Required Skills and Aptitudes:

• Good presentation skills and pleasant interpersonal skills
• Excellent communication skills and fluent in English and French
• Good knowledge of Microsoft Office Tools
• Ability to work individually and within a team
• Ability to work in a fast-moving environment and deliver results within tight deadlines
• Sales and target oriented
• Creative and technology-oriented
• Customer focused

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Business Development Executive (BDE)” latest Friday, 20 July 2025.

We are looking for a Customer Service Assistant to provide a key communication link between the Emtel and Canal+ products and services and customers, new and existing. Promote sales and offer high quality service to cater for customer’ needs.  

Main Duties and Responsibilities:

• Have updated knowledge of all products and services for Emtel and Canal+ 

• Ensure that customers are provided with accurate and up to date information on Emtel and Canal + products, services, tariffs and billing status 

• Display proper attitude to exceed customer expectations and achieve Customer Satisfaction 

• Capture customer feedback and insights and escalate 

• Ensure showroom and workplace is safe, clean, neat and comfortable                                                                                                    

• Upsell products and services to customers to drive revenue for both telecom and TV 

• Use digitised platforms effectively 

• Communicate promotional offers to customers 

Required Qualifications and Experience:

• Minimum Higher School Certificate 

• At least one (1) year work experience in related field

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills  

• Excellent communication skills in both French and English  

• Good knowledge of Microsoft Office Tools  

• Team oriented person 

• Ability to work in a fast-moving environment and deliver results within deadlines  

• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Customer Service Assistant latest Sunday, 20 July 2025.

We are looking for a receptionist responsible for managing the front desk, greeting visitors, answering phone calls, and performing administrative tasks to ensure smooth operations and a positive first impression. Coordinate dispatches both internal and external.

Main Duties and Responsibilities:

• Liaise with stakeholders to ensure that all calls are transferred to their respective destination
• Greet all visitors and ensure that all visitors’ access to the office are well logged
• Log, follow up and monitor processes and maintain databases where applicable
• Ensure that reception area and visitors’ lounge is always kept clean and tidy
• Escalate any issues to the line manager and acts upon instruction
• Ensure that all dispatches are properly logged in the respective log book (Internal and External)
• Be the point of contact for queries, requests and complaints when applicable
• Follow up till closure of complaints
• Update weekly tracker

Required Qualifications and Experience:

• Minimum HSC holder
• At least 2 years of experience in the related field
• Proficient in Microsoft Word/Excel

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills
• Excellent communication skills in both French and English
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Proactive approach to problem solving

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Receptionist” latest Sunday, 20 July 2025.

Main Duties and Responsibilities:

• Conduct welcome calls to new customers
• Manage and resolve customer queries and complaints during outbound calls
• Monitor and follow up with customers on overdue accounts or unpaid bills: advise and help customers on timely bill payment for mobile and home internet services
• Track and follow up on cases escalated through the CRM and iCRM platforms, coordinating with the CLM team until resolution
• Assist with the implementation of retention campaigns within the campaign management tool based on predefined business rules
• Conduct upselling campaigns and surveys through telecalling to Emtel customers (both Mobile and Home) and compile summary reports
• Perform any other cognate duties as assigned by the Head of Product or the team

Required Qualifications and Experience:

• Higher School Certificate (HSC)
• Prior experience and understanding of the telecommunication sector and good customer service acumen will be an advantage

Required Skills and Aptitudes:

• Good verbal and written communication skills
• Strong analytical and problem-solving abilities with a good time management skill
• Dynamic and adaptable with excellent customer enhancement skills
• Creative, innovative and resourceful approach in developing and driving revenue
• Self-motivated and able to work in a team
• Ability to work under pressure and meet deadlines

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Retention Assistant” latest Sunday, 20 July 2025.

We are seeking a Direct Sales Executive to promote our Home Internet services through various technologies in designated regions, as directed by the Team Leader. This includes door-to-door prospecting and cold calling in residential areas such as houses, private compounds, and apartments across Mauritius.  

Main Duties and Responsibilities:

• Ensure customers understand the service, specificities and all the procedures relating to Direct Debit, Security Deposit, Billing, emails, payments & customer support  

• Submit BI collected from market to improve processes and/ or offers to required parties 

• Be a brand ambassador, serve customers while living the company values  

• Ensure that customers are served to promote loyalty and continued business from their ends 

• Identify new Home Internet prospects in market, promote and sell Home Internet in regions  

• Manage complaints properly as per process and reply to customer at all times within timeline set 

• Achieve monthly sales target through cold callings, commercial interventions and ensure pipelines  

• Meet a minimum of eight (8) customers daily out of which 6 new prospects minimum 

• Ensure proper profiling of prospects, ensure that specificities of the service and recommendations  

• Proper filling of all legal documents and are timely collected and delivered to Sales Admin 

• Ensure all required documents are properly filled and signed by the subscribers 

• Master all processes governing the sales & after sales of Home Internet  

• Ensure sales orders are completed and delivered to Sales Admin the next working day  

• Proper and timely processing of customer’s complaints to fellow CSD colleagues, while ensuring customers are promptly served 

• Participate in commercial events, Roadshows and other Marketing activities when required 

• Contribute permanently to the improvement of processes, governing our daily operations through market/ customers survey, reporting results and sharing valued inputs 

• Support Credit Control as and when required and ensure that all customers settle their accounts 

• Plan daily visits at least two days in advance and shared with Team Leader 

Required Qualifications and Experience:

• Minimum HSC holder  

• Candidates having Form V with three years of experiences in the sales field can be considered 

• Valid driving licence and motor vehicle is mandatory

Required Skills and Aptitudes:

• Good communication skills (both French and English) 

• Proficiency in using CRM software and other sales productivity tools 

• Willingness to travel within the assigned region as required 

• Effective time management and planning skills 

• Analytical and problem solving mind 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Direct Sales Executive latest Sunday, 20 July 2025.

We are looking for an IT Support Officer to provide first-level technical support to troubleshoot hardware, software, and network issues, ensuring minimal disruption to users' productivity. 

The IT Support Officer will have to provide support for Emtel Ltd and its subsidiaries. 

Main Duties and Responsibilities:

• Perform regular maintenance and checks on end-user laptops/PCs to ensure optimal performance and reduce downtime 

• Deploy devices in compliance with IT policies 

• Identify recurring technical issues and recommend process improvements 

• Log, track, and manage technical issues efficiently 

• Maintain system security by adhering established protocols, including timely updates, patches, and antivirus scans 

• Monitor and maintain the IT hardware and software inventory, including licensing and warranty management 

• Create and maintain detailed documentation of troubleshooting processes, installation guides, and system configurations for future reference 

• Assist in implementing and enforcing IT security policies by ensuring proper access controls, software updates and antivirus measures are in place 

• Collaborate with other departments to ensure seamless IT support 

• Attend users’ queries and issues in a timely manner 

Required Qualifications and Experience:

• Minimum Degree in Telecommunications/ Electronic and Communication Engineering or other related discipline 

• Stage 1 Eligibility from CRPE  

• Previous experience in network field will be an advantage

Required Skills and Aptitudes:

• Familiar with network architecture such as GSM, UMTS and LTE 

• Excellent knowledge of Cellular and ISP networks 

• Team player with the ability to work and multi-task in a fast-paced environment 

• Familiar with Microsoft products 

• Good analytical and problem solving skills 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Engineers (Under Trainee Engineer Scheme)  latest Friday, 20 June 2025.