We are looking for an IT Support Officer to provide first-level technical support to troubleshoot hardware, software, and network issues, ensuring minimal disruption to users' productivity.
The IT Support Officer will have to provide support for Emtel Ltd and its subsidiaries.
Main Duties and Responsibilities:
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Perform regular maintenance and checks on end-user laptops/PCs to ensure optimal performance and reduce downtime
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Deploy devices in compliance with IT policies
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Identify recurring technical issues and recommend process improvements
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Log, track, and manage technical issues efficiently
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Maintain system security by adhering established protocols, including timely updates, patches, and antivirus scans
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Monitor and maintain the IT hardware and software inventory, including licensing and warranty management
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Create and maintain detailed documentation of troubleshooting processes, installation guides, and system configurations for future reference
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Assist in implementing and enforcing IT security policies by ensuring proper access controls, software updates and antivirus measures are in place
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Collaborate with other departments to ensure seamless IT support
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Attend users’ queries and issues in a timely manner
Required Qualifications and Experience:
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Minimum Degree in Telecommunications/ Electronic and Communication Engineering or other related discipline
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Stage 1 Eligibility from CRPE
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Previous experience in network field will be an advantage
Required Skills and Aptitudes:
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Familiar with network architecture such as GSM, UMTS and LTE
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Excellent knowledge of Cellular and ISP networks
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Team player with the ability to work and multi-task in a fast-paced environment
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Familiar with Microsoft products
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Good analytical and problem solving skills
By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).
Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Engineers (Under Trainee Engineer Scheme) latest Friday, 20 June 2025.
Closing Date August 31, 2025
