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Main Duties and Responsibilities:
- To deliver and/or sales of prepaid sim cards to passengers
- Be responsible for advising passengers on the various Emtel voice and data packages and propose the appropriate package as may be required
- To advise customers on Home Broadband Solutions if the need for same arises
- To provide accurate information on Emtel Products & Services
- To distribute and/or sell Prepaid SIM Cards as per monthly target set by management
- To manage inventory/Daily Stock report
- To also handle counter as and when required
Required Qualifications and Experience:
- Higher School Certificate
- Minimum of three-year work experience with customer selling skills
- Ability to speak a third language will be an advantage
Required Skills and Aptitudes:
- Excellent interpersonal and presentation skills
- Good communication skills
- Team oriented person with positive attitude
- Willingness to work on a shift/roster basis
Candidate must reside in the vicinity of Airport of Mauritius.
By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Airport Sales Representative” latest Saturday, 15 April 2023.
Closing Date April 15, 2023
Main Duties and Responsibilities:
- Ensure that customers are provided with correct and up to date information on products and services
- Ensure proper attitude to achieve Customer Satisfaction
- File all related customers’ documents systematically
- Monitor availability of updated brochures and print-outs for customers
- Monitor sales achieved as compared to target set by Management and safeguard both the company and suppliers interest
- Be aware of and achieve the company’s mission statement and objectives
- Ensure that all procedures and work instructions (regarding sales, after sales, stock control service to customers and cash office duties) are adhered
Required Qualifications and Experience:
- Minimum good HSC
- Candidates with SC and ample experience in Customer Service or Sales can be considered
- At least 2 years of experience in a customer service / sales
Required Skills and Aptitudes:
- Good communication skills (both French and English)
- Team Player
- Sales and target oriented
- Ability to handle difficult customers
- Ability to work under pressure and support both planned and unplanned sales promotion
- Eye for details and ensure excellence in service and visibility
- Positive and can do attitude
By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Customer Service Assistant(s)” latest Saturday, 15 April 2023.
Closing Date April 15, 2023
Main Duties and Responsibilities:
- Build and establish good work relationship with clients to facilitate increased revenue
- Follow up requests and complaints from customers for all business related
- Assist customers in giving continuous written and verbal feedback within the agreed set of time
- Oversee all post-sales services at Emtel Business, Customer Experience and EHD provided to clients to ensure customer satisfaction
- Develop and implement strategies effectively for ensuring a satisfied clientele and increased returns
- Work with the team leads to improve services and identify opportunities on the market
- Supervise the operations of after sales teams from planning for installation and usage of customer
- Liaise with other departmental to discuss business plans for enhancing performance and satisfaction
- Direct and coordinate with the internal team to ensure clients are being served appropriately in line with set customer service standards
- Visit customers before and after sales to reach the Data Sales target and find new customers on data (internet, VPN, IPL, PRI/SIP, Cloud, Data Centre, war seats, Firewall etc.)
- Be informed of all churn requests to ensure that customer feedback is being captured and issues being addressed to prevent recurrence of same issue
- Monthly update of competitor’s analysis and Product Matrix
- Prepare needs analysis and present all services
- Prepare and submit proposals
- Negotiate and close deal with appropriate offers and ICTA approved price
Required Qualifications and Experience:
- Degree in Marketing Management, Business Administration or in any other related field
- Minimum of three-year work experience with customer selling skills
- Direct selling experience within the Telecom/IT Sector will be an advantage
Required Skills and Aptitudes:
- Excellent interpersonal and presentation skills
- Good communication skills
- Good analytical skills
- Team oriented person with positive attitude
- Well versed with Microsoft Office
Candidate must possess a valid driving license for a private car.
By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Business Development Executive” latest Saturday, 15 April 2023.
Closing Date April 15, 2023
Main Duties and Responsibilities:
- Manage clients’ end to end projects/portfolios
- Implement and commission Enterprise Services as per the agreed Scope of Work by client
- Implement Security Solutions to customers
- Provide technical support to customers and own the Incident management process
- Coordinate with contractors and manage their schedule to plan installation and commissioning of Enterprise Services
- Control on installation and commissioning plan and provide visibility to the commercial team
- Assist the team in Solution Design and ensure commissioning reports are submitted
- Operationalise new products and services
- Assist commercial team in collecting customers’ technical requirement
- Respond to functional and technical elements of RFIs, RFQs and RFPs
- Ensure all provided services and processes are in alignment with the agreed service level targets through SLAs
- Ensure faults and incidents on Enterprise Services are resolved as per the agreed SLA
- Work on ticket trend analysis, identify the repeated failures and address the root cause
- Stock Management to ensure stock level is up to date and efficiently manage the ordering, stocking, storing and using of inventory
Required Qualifications and Experience:
- Degree in Computer Science or Engineering any related field
- CCNA certification or any other applicable vendor’s certifications
- Minimum two-years’ experience with vendor solutions such as Fortinet and Palo Alto
Required Skills and Aptitudes:
- Good communication and interpersonal skills
- Good problem solving skills and multi-tasking
- Excellent analytical thinking
- Excellent project management skills
- Team oriented
Candidate should have a valid driving license and a vehicle available.
By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.
If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Solutions Architect - Projects” latest Saturday, 15 April 2023.
Closing Date April 15, 2023
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There are currently no vacancies available.
By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice which is subject to Emtel’s Privacy Policy
If you have any query or haven't received status of your application, write to us at careers@emtel.com with your name & contact details.
