Join the Emtel family

At Emtel Business, we connect businesses to the future of telecom and ICT. We’re looking for dynamic and ambitious Business Development Executives (Account Managers) who are passionate about building relationships, driving growth, and shaping the digital journey of leading enterprises in Mauritius.

Main Duties and Responsibilities:

• Manage and grow a portfolio of enterprise clients.
• Build strong, trust-based relationships, ensuring customer satisfaction and retention.
• Identify new opportunities, upsell and cross-sell solutions.
• Stay ahead of market trends and competitor moves.
• Work hand-in-hand with technical experts to deliver seamless solutions.

Required Qualifications and Experience:

• A graduate degree (or equivalent experience).
• 3–5 years’ experience in B2B sales or account management (telecom/tech preferred).
• Proven track record in hitting targets and winning clients.
• Strong communication, negotiation, and presentation skills.
• A customer-first mindset with resilience and drive to succeed.

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills.
• Strong numeracy and presentation skills.
• Prioritizing client needs and building strong, trust-based relationships.
• Ownership of assigned targets and commitments, ensuring timely follow-through.
• Collaborating effectively with internal and external stakeholders to achieve results.
• Organizing and prioritizing tasks to maximize productivity and client engagement.
• Demonstrating initiative in identifying opportunities and solving problems.
• Calm and methodical, with ability to effectively function in a high-pressure environment.
• Ensuring precision in account management, reporting, and customer interactions.

Candidate must possess a valid driving licensed for a private car.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Business Development Executive (B2B Sales) latest Wednesday, 31 December 2025.

Main Duties and Responsibilities:

• Detect and manage all network incident and Satellite / Internet (OTT) based content services as per process and procedure in force
• Perform in first level troubleshooting for network incidents and satellite / Internet (OTT) detected through monitoring and testing of services provided by Emtel and MC Vision
• Conduct video editing and reconstruction to produce assets from recorded streams (cut-n-stitch activity) manage until assets is published on Canal plus platform
• Conduct functional escalation of all ageing incident requests
• Perform management escalation for all incident reports requiring management intervention
• Enforce incident request quality across lifecycle
• Contribute to Qualitative analysis of network faults every month
• Contribute to monthly Audit and Reconciliation report
• Compile daily/weekly/monthly reports as per process and procedure in place
• Report recurrent and atypical events on a monthly basis
• Broadcast of communications for all planned events within agreed timeframes
• Ensure updates are sent out for delayed planned events
• Ensure closure of emails done systematically after completion of planned events
• Contribute to efficient management of Change Management process including PDS (Plan de Service)
• Perform testing related to customer’s satellite reception issues and liaise with call centre / MC Vision customer service

Required Qualifications and Experience:

• Minimum Diploma in Telecommunications (City & Guilds) / NTC 2 in Telecommunications
• Degree holder in Telecommunication will be an advantage
• Preference with ITILv3 Foundation
• At least 2 years of experience in related field

Required Skills and Aptitudes:

• Good customer centric approach
• Fluent in both verbal and written communication skills in English and French
• Excellent numerical and analytical skills
• Innovative and well versed of latest technologies/services
• Team oriented

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Service Operations Centre (SOC) Analyst – Network and Media” latest Wednesday, 31 December 2025.

Main duties and responsibilities:

• Ensure compliance with fixed asset policies and procedures
• Timely assignment of tag numbers to fixed assets
• Prepare capital expenditure (Capex) costing estimates
• Record additions and disposals of fixed assets
• Monitor assets in progress for capitalization and project costs tracking
• Review and record depreciation expenses
• Reconcile the fixed asset register with the general ledger
• Prepare estimates for asset retirement obligations
• Conduct regular physical counts of fixed assets across showrooms, offices and cell sites
• Identify and resolve discrepancies found during physical asset counts
• Facilitate the disposal or sale of fixed assets as needed
• Support the accounts payable activities when required

Required Qualifications and Experience:

• Bachelor’s degree holder or partial completion of ACCA Level 2
• Minimum of three (3) years’ experience in a finance-related role
• Knowledge of fixed asset management is an added advantage

Required Skills and Aptitudes: 

• Proactive problem-solving skills
• Ability to work independently as well as collaboratively within a team
• Capable of performing effectively in a fast-paced environment and meeting tight deadlines
• Excellent communication skills with fluency in English and French
• Positive, can-do attitude
• Proficient in MS Office applications and accounting software

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Accounts Officer” latest Wednesday, 31 December 2025.

Developing and Executing Digital Marketing Strategies: Create comprehensive digital marketing strategies to enhance blink. This includes setting goals, target audience identification, and choosing the right digital channels to use. 

Main Duties and Responsibilities:

• Content Creation and Management: Self-develop content and manage digital content, such as blog posts, social media updates, email campaigns, and other materials that help market the blink app effectively 

• Search Engine Optimization (SEO): Optimize the blink app's website and content for search engines to improve its visibility and user acquisition 

• Social Media Marketing: Manage and grow the app's presence on social media platforms and shareable content to drive user engagement and increase the app's visibility 

• Plan and manage digital advertising campaigns: Display ads, and social media advertising, to reach a wider audience and drive app downloads 

• Email Marketing: Develop and execute email marketing campaigns to retain and engage existing users, as well as to acquire new users. Segment email lists for personalized campaigns 

• Analytics and Data Analysis: Monitor and analyze the performance of digital marketing efforts using various App analytics & other tools like Google Analytics, Social Media analytics 

• Visual Design: Create visually stunning and cohesive designs that reflect the app's brand identity while adhering to established design guidelines. Pay attention to details such as color schemes, typography, and iconography to create a polished and consistent user interface 

• App Store Optimization (ASO): Optimize the app's presence on app stores like the Apple App Store and Google Play Store. This involves optimizing keywords, app descriptions, and visuals to improve discoverability and downloads 

• User Engagement and Retention: Develop strategies to keep users engaged with the app and encourage them to make frequent transactions 

• CLM: Collect and respond to user feedback, reviews, and inquiries. Use this information for campaigns to enhance user base & usage 

• Budget Management: Manage the digital marketing budget effectively, allocating resources to the most productive channels and campaigns 

• Mark to Market & Competitor Analysis: Keep an eye on the digital marketing strategies of competitors to identify opportunities and stay ahead in the market 

Required Qualifications and Experience:

• Minimum degree in Marketing / Business Management or related fields 

• At least 5 years of work experience in social media marketing or as a Digital Media Specialist  

• Good knowledge on industry-standard tools such as Google Ads, Facebook Business Manager/Business suite, LinkedIn campaigns manager, GDN, Google Analytics & DV360  

• Proven experience in Campaign management & customer life cycle management 

Required Skills and Aptitudes:

• Proficiency in design tools such as Sketch, Figma, Adobe XD, or similar software 

• Hands on App attribution tools such Adjust and Firebase and campaign management tools like Webengage, Clever tap etc. 

• Good understanding of user-centered design principles, information architecture and interaction design 

• Strong visual design skills with an eye for detail and a passion for creating visually appealing interfaces 

• Excellent communication and collaboration skills, with the ability to articulate design decisions and provide constructive feedback 

• Familiarity with agile development methodologies and the ability to work in a fast-paced, dynamic environment 

• Good knowledge of the payment app industry, including current trends, competitors and best practices will be an advantage 

• Excellent research and report writing skills 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Digital Marketing & CLM Specialist latest Wednesday, 31 December 2025.

To support the CVM team in designing and implementing targeted segmented campaigns with the aim of increasing customer loyalty and retaining business, hence helping the Product team in achieving the business KPIs.

Main Duties and Responsibilities:

• Assist with the implementation of the retention campaign in the campaign management tool based on predefined business rules
• Conduct upselling campaigns and surveys through tele calling to Emtel customers (both Mobile & Home) and work on summary reports
• Follow up with customers with unpaid bills – advise and help customers on timely bill payment of mobile and home internet bills
• Follow up and closure of cases escalated to CVM team on CRM and iCRM
• Welcome calls to new customers
• Resolve queries and complaints during outbound calls
• Any other cognate duties as instructed by the Head of Product

Required Qualifications and Experience:

• Higher School Certificate or Equivalent
• An understanding of telecom market and an ability to respond to customers’ needs

Required Skills and Aptitudes:

• Dynamic, flexible with excellent customer enhancement skills
• Ability to think outside the box and be creative
• Able to be self-motivated and work in a team
• Ability to work under pressure and meet deadlines
• Effective time management
• Analytical skills and computer skills

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line CVM Assistant latest Wednesday, 31 December 2025.