Join the Emtel family

Main Duties and Responsibilities:

• Provide exceptional customer service and support for payment-related inquiries, issues, and disputes
• Ensure timely and accurate processing of merchant payments
• Monitor customer feedback and suggest improvements to enhance the payment experience
• Implement customer-centric payment solutions to improve user satisfaction
• Collaborate with customer experience and product teams to develop customer-friendly payment options and promotions
• Develop and execute payment strategies aligned with the organization's business objectives
• Monitor and analyze payment trends, transaction volumes, and revenue to identify growth opportunities
• Optimize payment processes to minimize costs, reduce payment failures, and increase revenue
• Collaborate with the finance team to reconcile payment records and ensure accurate financial reporting
• Assess the feasibility and impact of new payment methods and technologies on the business
• Foster a culture of continuous learning and improvement within the team
• Provide guidance and support to team members to resolve complex payment-related issues
• Implement robust payment processes that adhere to industry standards and best practices

Required Qualifications and Experience:

• Minimum degree holder in Computer Science, Information Technology, Finance or related field
• Work experiences of at least 5 years’ in managing payment systems, preferably in a financial institution, e-commerce, or Fintech environment
• In-depth knowledge of various payment methods, gateways, and industry standards

Required Skills and Aptitudes:

• Strong analytical skills to interpret data, identify trends, and make data-driven decisions
• Familiarity with programming languages and database management systems is a plus
• Excellent communication and interpersonal skills to work collaboratively with cross-functional teams and external partners
• Detail-oriented with a focus on accuracy and security in handling financial transactions
• Ability to adapt quickly to changing technologies and evolving payment industry trends

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Fintech Operations Analyst latest Wednesday, 09 April 2025.

Main Duties and Responsibilities:

• Detect and manage all network and media (live & replay) incidents as per process and procedure in force
• Perform in first level troubleshooting for network and media (live & replay) incidents detected through monitoring and testing of services
• Conduct video editing and reconstruction to produce assets from recorded streams (cut-n-stitch activity) manage until assets is published on Canal plus platform
• Conduct functional escalation of all ageing incident requests
• Perform management escalation for all incident reports requiring management intervention
• Enforce incident request quality across lifecycle
• Contribute to Qualitative analysis of network faults every month
• Contribute to monthly Audit and Reconciliation report
• Compile daily/weekly/monthly reports as per process and procedure in place
• Report recurrent and atypical events on a monthly basis
• Broadcast of communications for all planned events within agreed timeframes
• Ensure updates are sent out for delayed planned events
• Ensure closure of emails done systematically after completion of planned events
• Contribute to efficient management of Change Management process including PDS (Plan de Service)

Required Qualifications and Experience:

• Minimum Diploma in Telecommunications (City & Guilds) / NTC 2 in Telecommunications
• Degree holder in Telecommunication will be an advantage
• Preference with ITILv3 Foundation
• At least two (2) years of experience in related field

Required Skills and Aptitudes:

• Good customer centric approach
• Fluent in both verbal and written communication skills in English and French
• Excellent numerical and analytical skills
• Innovative and well versed of latest technologies/services
• Team oriented

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Service Operations Centre (SOC) Analyst – Network and Media latest Wednesday, 09 April 2025.

We are seeking a Sustainability Officer with a strong focus on user experience who will be responsible to drive the Company’s sustainability plans, projects and activities. Develop, implement, and oversee sustainability strategies and initiatives within the Company, aiming to minimize environmental impact and promote social responsibility while ensuring compliance with relevant regulations and standards.

Main Duties and Responsibilities:

• Monitor and report on significant environmental and sustainability aspects (including the cost / usage of utilities), and actively support the implementation of environmental and sustainability improvement actions
• Participate in all projects and activities while promoting staff awareness and participation from all functional units
• Leverage on the corporate branding, visibility and communication with respect to social projects and activities
• Support the company’s certification to the Quality Management System ISO 9001 by providing timely assistance to all functional areas
• Conduct planned internal quality audits, evaluate and monitor improvement actions, and follow up on the timely completion of corrective actions
• Support the company’s registration as a Data Controller with the Data Protection Office by proving timely assistance to all functional areas
• Support the implementation of systems and processes to address data protection requirements
• Protect assets from unauthorized access, disclosure, modification, destruction or interference as per Security Policies

Required Qualifications and Experience:

• Minimum degree holder in Sustainability or any other related fields
• Certification courses in sustainability management will be an advantage
• Work experiences of at least 2 years’

Required Skills and Aptitudes:

• Effective time management and planning skills
• Excellent communication and interpersonal skills to work collaboratively with cross-functional teams and external partners
• Good interpersonal skills and fluent in presentations
• Highly proficient in MS Office tools (Word/Excel/PowerPoint)

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Sustainability Officer latest Sunday, 20 April 2025.

We are looking for a Customer Service Assistant to provide a key communication link between the Emtel and Canal+ products and services and customers, new and existing. Promote sales and offer high quality service to cater for customer’ needs.  

Main Duties and Responsibilities:

• Have updated knowledge of all products and services for Emtel and Canal+ 

• Ensure that customers are provided with accurate and up to date information on Emtel and        Canal + products, services, tariffs and billing status 

• Display proper attitude to exceed customer expectations and achieve Customer Satisfaction 

• Capture customer feedback and insights and escalate 

• Ensure showroom and workplace is safe, clean, neat and comfortable                                                                                                    

• Upsell products and services to customers to drive revenue for both telecom and TV 

• Use digitised platforms effectively 

• Communicate promotional offers to customers 

Required Qualifications and Experience:

• Minimum Higher School Certificate 

• At least one (1) year work experience in related field

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills  

• Excellent communication skills in both French and English  

• Good knowledge of Microsoft Office Tools  

• Team oriented person 

• Ability to work in a fast-moving environment and deliver results within deadlines  

• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Customer Service Assistant latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Handle the financial reporting and management reporting activities 

• Handle the Procure to Pay process 

• Process payments to suppliers through Internet Banking with precision and timeliness 

• Ensure integrity of general ledgers balances with proper allocation 

• Perform reconciliations; Bank, Supplier, Intercompany and others  

• Attend to stakeholders queries and respond on a timely basis 

• Handle the cash flow requirements 

• Ensure financial controls in place are adhered to 

• Assist in the preparation of financial statements 

• Provide support to the team 

• Submission of tax returns to the authority 

• Preparation of tax computations

Required Qualifications and Experience:

• Minimum degree Holder in Accounting or partly ACCA level 2 

• Candidate should have at least three (3) years of work experience  

• Sound knowledge of accounting systems and software 

Required Skills and Aptitudes:

• Proactive approach to problem solving 

• Excellent communication in both English and French 

• Positive and can do attitude 

• Ability to work individually and within a team 

• Ability to work in a fast-moving environment and deliver results within tight deadlines 

• Good command of MS Office tools and proficient in Accounting software 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Senior Accounts Officer latest Wednesday, 30 April 2025.

To manage and grow relationships with assigned enterprise clients by delivering exceptional customer service and driving adoption of the company’s telecom offerings. The Account Manager is responsible for achieving individual revenue targets in line with the Annual Operating Plan (AOP), improving account and product penetration indices, retaining customers, and identifying opportunities to capture market share.

Main Duties and Responsibilities:

• Achieve Revenue Targets: Meet individual sales and revenue targets by managing assigned accounts and contributing to the overall growth of the segment.
• Market Opportunity Identification: Identify opportunities within the assigned portfolio, leveraging insights from the TAM, SAM, and SOM analyses to prioritize potential wins.
• Cold Calling and Prospecting: Conduct cold calling sessions twice a week to identify new business opportunities and secure qualified client or potential client meetings.
• Client and Potential Client Visits: Visit at least 10 clients and potential clients weekly to strengthen relationships, address needs, and drive revenue growth.
• Collaborate with Presales: Include Presales in all qualified client meetings to ensure the alignment of technical capabilities with customer needs.
• Prepare strategic meeting with a comprehension of revenue, services and account status
• Meeting Follow-Up and Action Tracking:
• Share detailed meeting minutes with the customer within 24 hours of the meeting.
• Track all actions identified during meetings—whether requiring internal or customer inputs—and ensure closure in a timely manner.
• Prepare and send proposals or quotes to customers and update the CRM/system pipeline on the same day and follow up persistently until deal closure
• Promptly trigger and closely monitor all received orders, ensuring successful service implementation and billing.
• Proactively hunt for new accounts by identifying and targeting competitors' clients, showcasing the value of our offerings to convert them into long-term customers.
• Increase product penetration by promoting the adoption of additional services and solutions that meet clients’ needs and drive revenue growth.
• Systematically update the Competitors’ Analysis Matrix and Product Matrix for assigned accounts to inform strategic engagement and maintain competitive positioning.
• Implement account-specific sales plans and activities to meet client objectives while achieving revenue and growth goals.
• Build and maintain a healthy sales pipeline by identifying, qualifying, and pursuing opportunities, ensuring alignment with revenue goals.
• Collaboration for Business Goals: Partner with Account Directors and internal stakeholders, including Technical/Presales, Customer Experience, SOC, and Network teams, to deliver comprehensive solutions and achieve business outcomes.
• Support for Payment Collections: Assist in the Dunning process by proactively coordinating with clients to address overdue payments and facilitate collections.
• Data Management and Reporting: Maintain accurate records of sales activities, customer interactions, and market insights, ensuring data is readily available to support business planning and decision-making.
• Customer and Market Insights: Provide feedback on customer needs, market trends, and competitive activities to support the refinement of business strategies.
• Support Strategic Objectives: Contribute to the development and execution of initiatives aimed at improving business performance, capturing market share, and achieving operational excellence.
• Timely and Effective Execution: Ensure all tasks, actions, and follow-ups are executed promptly and professionally to maintain client trust and achieve business outcomes.

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or any other related field.
• Minimum 3 years of work experiences in corporate sales field.
• 3–5 years in B2B sales or account management, preferably in telecom or tech.
• Demonstrated ability to meet sales targets and manage customer portfolios.
• Knowledge of, or demonstrable aptitude to develop same, telecoms and ICT products.

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills.
• Strong numeracy and presentation skills.
• Prioritizing client needs and building strong, trust-based relationships.
• Ownership of assigned targets and commitments, ensuring timely follow-through.
• Collaborating effectively with internal and external stakeholders to achieve results.
• Organizing and prioritizing tasks to maximize productivity and client engagement.
• Demonstrating initiative in identifying opportunities and solving problems.
• Calm and methodical, with ability to effectively function in a high-pressure environment.
• Ensuring precision in account management, reporting, and customer interactions.

Candidate must possess a valid driving license for a private car.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Business Development Executive (BDE)/ Account Manager latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Create and implement actionable strategies to capture market share, grow enterprise revenue, and strengthen the company's position in the assigned segment 

• Maintain understanding of customers, including key stakeholders, organizational structures, and business activities relevant to the company’s offerings 

• Present the company's suite of products and services to existing and potential clients, ensuring alignment with their business priorities and objectives  

• Analyse and track customer engagement with competitors, including services utilized and pricing, to identify gaps and opportunities for winning business 

• Develop and maintain a Competitors’ Analysis Matrix and Product Matrix for each customer to guide strategic account planning 

• Maintain up-to-date records of market analysis, customer insights, and competitive intelligence, enabling informed decision-making and agile response to market dynamics 

• Drive adoption of diverse telecom offerings through targeted campaigns and tailored proposals that align with client business objectives, capitalizing on upsell and cross-sell opportunities 

• Foster strong relationships to ensure long-term client retention and minimize churn by understanding and addressing their evolving needs effectively 

• Conduct structured reviews to assess customer satisfaction, identify new opportunities, and recommend relevant solutions to enhance value 

• Provide strategic guidance to Account Managers to optimize their performance and contribute to overall segment growth  

• Define and implement strategic plans to capture market share, grow enterprise revenue, and improve account and product penetration indices 

• Drive the development and execution of comprehensive account strategies to expand market share, ensuring revenue growth and client retention  

• Lead efforts to capture new business by identifying and targeting high-value accounts, particularly those held by competitors 

• Strategize with Account Managers to deepen account and product penetration by promoting cross-sell and up-sell opportunities 

• Ensure Account Managers conduct cold calling sessions, client visits, and qualified meetings per defined KPIs 

• Ensure proposals and quotes are developed and shared with clients within 72 hours of meetings or requests  

• Analyse market trends and competitor activities to refine strategies, enhance the company's value proposition, and effectively position the company’s offerings against competitors 

• Lead, mentor and develop the Account Managers to contribute to the overall business goals 

• Support the Customer Experience and Operations teams in the Dunning process by engaging with clients to resolve outstanding payments and ensuring timely collections 

• Provide accurate and timely reporting on sales activities, market conditions, and revenue forecasts to senior management 

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or telecommunication field 

• Minimum eight (8) years of experience in B2B sales or account management 

• Good knowledge on extensive technical sales  

• Advanced knowledge of telecom solutions and competitors’ offerings 

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills 

• Strong numeracy and presentation skills 

• Ability to inspire, guide, and align the team towards achieving long-term business goals 

• Strong judgment to make data-driven and customer-centric decisions 

• Calm and methodical, with ability to effectively function in a high-pressure environment 

• Proactive approach to problem solving 

• Skilled at fostering cross-functional partnerships to deliver integrated solutions 

• Persistent drive to meet and exceed revenue and growth targets 

• Proactive in identifying and resolving complex challenges efficiently 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Manager – Emtel Business / Account Director latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Assist Transmission network team in planning, design and implementation of backhaul links 

• Assist in regulatory exercise for spectrum and earth station license application, cancellation and renewal  

• Work proactively to identify faults and resourcefully to resolve issues 

• Assist in day-to-day Level 2 / Level 3 network troubleshooting for customers as per SLA requirement 

• Lead projects to meet the company goals and objectives 

• Provide recommendations and share expertise to consolidate the network and maintain network uptime KPI  

• Record, update and maintain database for network infrastructure 

• Monitor and follow-up equipment stock, spare tracking and repairs management 

• Participate in CAPEX and OPEX budgeting and provide new ideas to improve service and customer experience on the network 

• Conduct preventive maintenance of all systems pertaining to transmission network (microwave, SDH, DWDM and satellite) 

Required Qualifications and Experience:

• Minimum degree in telecommunication or any related field of studies 

• At least 2 years of experience in configuring & troubleshooting transmission nodes (microwave, OSN, satellite) 

Required Skills and Aptitudes:

• Excellent oral and written communication skills in English and French 
• Ability to work on a 24/7 basis 
• Good knowledge of IP networking  
• Good knowledge of satellite communications 
• Good knowledge of DWDM and SDH technology 
• Good knowledge of radio waves transmission and microwave link planning 
• Positive attitude and good team spirit 
• Excellent problem solving skills 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Architect - TX & Datacom latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Network Design & Architecture: 

Design and implement scalable network infrastructure (LAN, WAN, VPN, etc.) 

Select and configure appropriate networking hardware and software (routers, switches, firewalls, etc.) 

Configure IP addressing and subnets in accordance with organizational requirements 

• Network Configuration & Management: 

Configure and maintain network devices (routers, switches, and firewalls) to ensure smooth operations 

Manage Virtual LANs (VLANs) for network traffic segmentation 

Configure and maintain key network protocols (TCP/IP, DNS, DHCP, etc.) 

• Network Security: 

Implement network security measures including firewalls, IDS/IPS, and VPNs 

Conduct regular security assessments and enforce security best practices 

Monitor network access and manage remote access security 

• Troubleshooting & Performance Monitoring: 

Utilize network monitoring tools to track performance and identify issues (e.g., SolarWinds, PRTG) 

Troubleshoot network outages, connectivity issues, and hardware failures 

Ensure network uptime and performance with proactive problem-solving and root cause analysis 

• Network Optimization: 

Analyze network traffic to ensure optimal network utilization and speed 

Implement Quality of Service (QoS) to prioritize critical network traffic 

Configure and manage load balancers for traffic distribution 

• Documentation & Reporting: 

Document network configurations, topologies, and changes 

Maintain up-to-date records of network assets and devices 

Generate regular reports on network performance, security incidents, and network improvements 

• Disaster Recovery & Redundancy: 

Develop and test network disaster recovery plans 

Ensure network redundancy and backup solutions to minimize downtime 

Required Qualifications and Experience:

• Minimum degree holder in Computer Science, Information Technology or any related field  

• At least three (3) years of Equivalent experience in the related field 

• Any other related certifications will be an advantage 

Required Skills and Aptitudes:

• Strong understanding of network protocols, routing, and switching technologies 

• Hands-on experience with network devices (routers, switches, firewalls, etc.) 

• Experience with network security tools and best practices 

• Ability to troubleshoot complex network issues 

• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) 

• Strong documentation and communication skills 

• Knowledge of network design and architecture best practices 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Administrator latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Assign tag numbers to fixed assets on a timely basis 

• Prepare Capex costing 

• Book additions and disposals  

• Track assets in progress to capitalize/project costs 

• Review and book depreciation  

• Reconcile fixed assets register with general ledger 

• Prepare estimated asset retirement obligations 

• Conduct regular physical counts of fixed assets located in showrooms, offices and cell sites 

• Investigate and resolve anomalies detected during physical counts 

• Facilitate the sale of fixed assets as and when required 

• Involve in the accounts payable duties

Required Qualifications and Experience:

• Minimum degree Holder in related field or partly ACCA level 2 

• Candidate should have at least (three) 2 years of work experience in related field 

• Sound knowledge of fixed assets management will be an advantage 

Required Skills and Aptitudes:

• Proactive approach to problem solving 

• Excellent communication in both English and French 

• Positive and can do attitude 

• Ability to work individually and within a team 

• Ability to work in a fast-moving environment and deliver results within tight deadlines 

• Good command of MS Office tools and Accounting software

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Accounts Officer latest Wednesday, 30 April 2025.