Join the Emtel family

Main Duties and Responsibilities:

• Assist Transmission network team in planning, design and implementation of backhaul links 

• Assist in regulatory exercise for spectrum and earth station license application, cancellation and renewal  

• Work proactively to identify faults and resourcefully to resolve issues 

• Assist in day-to-day Level 2 / Level 3 network troubleshooting for customers as per SLA requirement 

• Lead projects to meet the company goals and objectives 

• Provide recommendations and share expertise to consolidate the network and maintain network uptime KPI  

• Record, update and maintain database for network infrastructure 

• Monitor and follow-up equipment stock, spare tracking and repairs management 

• Participate in CAPEX and OPEX budgeting and provide new ideas to improve service and customer experience on the network 

• Conduct preventive maintenance of all systems pertaining to transmission network (microwave, SDH, DWDM and satellite) 

Required Qualifications and Experience:

• Minimum degree in telecommunication or any related field of studies 

• At least 2 years of experience in configuring & troubleshooting transmission nodes (microwave, OSN, satellite) 

Required Skills and Aptitudes:

• Excellent oral and written communication skills in English and French 
• Ability to work on a 24/7 basis 
• Good knowledge of IP networking  
• Good knowledge of satellite communications 
• Good knowledge of DWDM and SDH technology 
• Good knowledge of radio waves transmission and microwave link planning 
• Positive attitude and good team spirit 
• Excellent problem solving skills 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Architect - TX & Datacom latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Network Design & Architecture: 

Design and implement scalable network infrastructure (LAN, WAN, VPN, etc.) 

Select and configure appropriate networking hardware and software (routers, switches, firewalls, etc.) 

Configure IP addressing and subnets in accordance with organizational requirements 

• Network Configuration & Management: 

Configure and maintain network devices (routers, switches, and firewalls) to ensure smooth operations 

Manage Virtual LANs (VLANs) for network traffic segmentation 

Configure and maintain key network protocols (TCP/IP, DNS, DHCP, etc.) 

• Network Security: 

Implement network security measures including firewalls, IDS/IPS, and VPNs 

Conduct regular security assessments and enforce security best practices 

Monitor network access and manage remote access security 

• Troubleshooting & Performance Monitoring: 

Utilize network monitoring tools to track performance and identify issues (e.g., SolarWinds, PRTG) 

Troubleshoot network outages, connectivity issues, and hardware failures 

Ensure network uptime and performance with proactive problem-solving and root cause analysis 

• Network Optimization: 

Analyze network traffic to ensure optimal network utilization and speed 

Implement Quality of Service (QoS) to prioritize critical network traffic 

Configure and manage load balancers for traffic distribution 

• Documentation & Reporting: 

Document network configurations, topologies, and changes 

Maintain up-to-date records of network assets and devices 

Generate regular reports on network performance, security incidents, and network improvements 

• Disaster Recovery & Redundancy: 

Develop and test network disaster recovery plans 

Ensure network redundancy and backup solutions to minimize downtime 

Required Qualifications and Experience:

• Minimum degree holder in Computer Science, Information Technology or any related field  

• At least three (3) years of Equivalent experience in the related field 

• Any other related certifications will be an advantage 

Required Skills and Aptitudes:

• Strong understanding of network protocols, routing, and switching technologies 

• Hands-on experience with network devices (routers, switches, firewalls, etc.) 

• Experience with network security tools and best practices 

• Ability to troubleshoot complex network issues 

• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios) 

• Strong documentation and communication skills 

• Knowledge of network design and architecture best practices 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Administrator latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Assign tag numbers to fixed assets on a timely basis 

• Prepare Capex costing 

• Book additions and disposals  

• Track assets in progress to capitalize/project costs 

• Review and book depreciation  

• Reconcile fixed assets register with general ledger 

• Prepare estimated asset retirement obligations 

• Conduct regular physical counts of fixed assets located in showrooms, offices and cell sites 

• Investigate and resolve anomalies detected during physical counts 

• Facilitate the sale of fixed assets as and when required 

• Involve in the accounts payable duties

Required Qualifications and Experience:

• Minimum degree Holder in related field or partly ACCA level 2 

• Candidate should have at least (three) 2 years of work experience in related field 

• Sound knowledge of fixed assets management will be an advantage 

Required Skills and Aptitudes:

• Proactive approach to problem solving 

• Excellent communication in both English and French 

• Positive and can do attitude 

• Ability to work individually and within a team 

• Ability to work in a fast-moving environment and deliver results within tight deadlines 

• Good command of MS Office tools and Accounting software

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Accounts Officer latest Wednesday, 30 April 2025.

We are looking for a Customer Service Assistant to provide a key communication link between the Emtel and Canal+ products and services and customers, new and existing. Promote sales and offer high quality service to cater for customer’ needs.  

Main Duties and Responsibilities:

• Have updated knowledge of all products and services for Emtel and Canal+ 

• Ensure that customers are provided with accurate and up to date information on Emtel and        Canal + products, services, tariffs and billing status 

• Display proper attitude to exceed customer expectations and achieve Customer Satisfaction 

• Capture customer feedback and insights and escalate 

• Ensure showroom and workplace is safe, clean, neat and comfortable                                                                                                    

• Upsell products and services to customers to drive revenue for both telecom and TV 

• Use digitised platforms effectively 

• Communicate promotional offers to customers 

Required Qualifications and Experience:

• Minimum Higher School Certificate 

• At least one (1) year work experience in related field

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills  

• Excellent communication skills in both French and English  

• Good knowledge of Microsoft Office Tools  

• Team oriented person 

• Ability to work in a fast-moving environment and deliver results within deadlines  

• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Customer Service Assistant latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Handle the financial reporting and management reporting activities 

• Handle the Procure to Pay process 

• Process payments to suppliers through Internet Banking with precision and timeliness 

• Ensure integrity of general ledgers balances with proper allocation 

• Perform reconciliations; Bank, Supplier, Intercompany and others  

• Attend to stakeholders queries and respond on a timely basis 

• Handle the cash flow requirements 

• Ensure financial controls in place are adhered to 

• Assist in the preparation of financial statements 

• Provide support to the team 

• Submission of tax returns to the authority 

• Preparation of tax computations

Required Qualifications and Experience:

• Minimum degree Holder in Accounting or partly ACCA level 2 

• Candidate should have at least three (3) years of work experience  

• Sound knowledge of accounting systems and software 

Required Skills and Aptitudes:

• Proactive approach to problem solving 

• Excellent communication in both English and French 

• Positive and can do attitude 

• Ability to work individually and within a team 

• Ability to work in a fast-moving environment and deliver results within tight deadlines 

• Good command of MS Office tools and proficient in Accounting software 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Senior Accounts Officer latest Wednesday, 30 April 2025.

To manage and grow relationships with assigned enterprise clients by delivering exceptional customer service and driving adoption of the company’s telecom offerings. The Account Manager is responsible for achieving individual revenue targets in line with the Annual Operating Plan (AOP), improving account and product penetration indices, retaining customers, and identifying opportunities to capture market share.

Main Duties and Responsibilities:

• Achieve Revenue Targets: Meet individual sales and revenue targets by managing assigned accounts and contributing to the overall growth of the segment.
• Market Opportunity Identification: Identify opportunities within the assigned portfolio, leveraging insights from the TAM, SAM, and SOM analyses to prioritize potential wins.
• Cold Calling and Prospecting: Conduct cold calling sessions twice a week to identify new business opportunities and secure qualified client or potential client meetings.
• Client and Potential Client Visits: Visit at least 10 clients and potential clients weekly to strengthen relationships, address needs, and drive revenue growth.
• Collaborate with Presales: Include Presales in all qualified client meetings to ensure the alignment of technical capabilities with customer needs.
• Prepare strategic meeting with a comprehension of revenue, services and account status
• Meeting Follow-Up and Action Tracking:
• Share detailed meeting minutes with the customer within 24 hours of the meeting.
• Track all actions identified during meetings—whether requiring internal or customer inputs—and ensure closure in a timely manner.
• Prepare and send proposals or quotes to customers and update the CRM/system pipeline on the same day and follow up persistently until deal closure
• Promptly trigger and closely monitor all received orders, ensuring successful service implementation and billing.
• Proactively hunt for new accounts by identifying and targeting competitors' clients, showcasing the value of our offerings to convert them into long-term customers.
• Increase product penetration by promoting the adoption of additional services and solutions that meet clients’ needs and drive revenue growth.
• Systematically update the Competitors’ Analysis Matrix and Product Matrix for assigned accounts to inform strategic engagement and maintain competitive positioning.
• Implement account-specific sales plans and activities to meet client objectives while achieving revenue and growth goals.
• Build and maintain a healthy sales pipeline by identifying, qualifying, and pursuing opportunities, ensuring alignment with revenue goals.
• Collaboration for Business Goals: Partner with Account Directors and internal stakeholders, including Technical/Presales, Customer Experience, SOC, and Network teams, to deliver comprehensive solutions and achieve business outcomes.
• Support for Payment Collections: Assist in the Dunning process by proactively coordinating with clients to address overdue payments and facilitate collections.
• Data Management and Reporting: Maintain accurate records of sales activities, customer interactions, and market insights, ensuring data is readily available to support business planning and decision-making.
• Customer and Market Insights: Provide feedback on customer needs, market trends, and competitive activities to support the refinement of business strategies.
• Support Strategic Objectives: Contribute to the development and execution of initiatives aimed at improving business performance, capturing market share, and achieving operational excellence.
• Timely and Effective Execution: Ensure all tasks, actions, and follow-ups are executed promptly and professionally to maintain client trust and achieve business outcomes.

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or any other related field.
• Minimum 3 years of work experiences in corporate sales field.
• 3–5 years in B2B sales or account management, preferably in telecom or tech.
• Demonstrated ability to meet sales targets and manage customer portfolios.
• Knowledge of, or demonstrable aptitude to develop same, telecoms and ICT products.

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills.
• Strong numeracy and presentation skills.
• Prioritizing client needs and building strong, trust-based relationships.
• Ownership of assigned targets and commitments, ensuring timely follow-through.
• Collaborating effectively with internal and external stakeholders to achieve results.
• Organizing and prioritizing tasks to maximize productivity and client engagement.
• Demonstrating initiative in identifying opportunities and solving problems.
• Calm and methodical, with ability to effectively function in a high-pressure environment.
• Ensuring precision in account management, reporting, and customer interactions.

Candidate must possess a valid driving license for a private car.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Business Development Executive (BDE)/ Account Manager latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Create and implement actionable strategies to capture market share, grow enterprise revenue, and strengthen the company's position in the assigned segment 

• Maintain understanding of customers, including key stakeholders, organizational structures, and business activities relevant to the company’s offerings 

• Present the company's suite of products and services to existing and potential clients, ensuring alignment with their business priorities and objectives  

• Analyse and track customer engagement with competitors, including services utilized and pricing, to identify gaps and opportunities for winning business 

• Develop and maintain a Competitors’ Analysis Matrix and Product Matrix for each customer to guide strategic account planning 

• Maintain up-to-date records of market analysis, customer insights, and competitive intelligence, enabling informed decision-making and agile response to market dynamics 

• Drive adoption of diverse telecom offerings through targeted campaigns and tailored proposals that align with client business objectives, capitalizing on upsell and cross-sell opportunities 

• Foster strong relationships to ensure long-term client retention and minimize churn by understanding and addressing their evolving needs effectively 

• Conduct structured reviews to assess customer satisfaction, identify new opportunities, and recommend relevant solutions to enhance value 

• Provide strategic guidance to Account Managers to optimize their performance and contribute to overall segment growth  

• Define and implement strategic plans to capture market share, grow enterprise revenue, and improve account and product penetration indices 

• Drive the development and execution of comprehensive account strategies to expand market share, ensuring revenue growth and client retention  

• Lead efforts to capture new business by identifying and targeting high-value accounts, particularly those held by competitors 

• Strategize with Account Managers to deepen account and product penetration by promoting cross-sell and up-sell opportunities 

• Ensure Account Managers conduct cold calling sessions, client visits, and qualified meetings per defined KPIs 

• Ensure proposals and quotes are developed and shared with clients within 72 hours of meetings or requests  

• Analyse market trends and competitor activities to refine strategies, enhance the company's value proposition, and effectively position the company’s offerings against competitors 

• Lead, mentor and develop the Account Managers to contribute to the overall business goals 

• Support the Customer Experience and Operations teams in the Dunning process by engaging with clients to resolve outstanding payments and ensuring timely collections 

• Provide accurate and timely reporting on sales activities, market conditions, and revenue forecasts to senior management 

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or telecommunication field 

• Minimum eight (8) years of experience in B2B sales or account management 

• Good knowledge on extensive technical sales  

• Advanced knowledge of telecom solutions and competitors’ offerings 

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills 

• Strong numeracy and presentation skills 

• Ability to inspire, guide, and align the team towards achieving long-term business goals 

• Strong judgment to make data-driven and customer-centric decisions 

• Calm and methodical, with ability to effectively function in a high-pressure environment 

• Proactive approach to problem solving 

• Skilled at fostering cross-functional partnerships to deliver integrated solutions 

• Persistent drive to meet and exceed revenue and growth targets 

• Proactive in identifying and resolving complex challenges efficiently 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Manager – Emtel Business / Account Director latest Wednesday, 30 April 2025.

Main Duties and Responsibilities:

• Create effective processes for adequate controls over Revenues and streamlining systems
• Carry out routine audits and analytical activities at pre-determined frequencies to identify any revenue leakage areas for postpaid
• Quantify and report revenue leakages highlighting leakage points and ensuring implementation recommended solutions
• Create, implement, review, modify and manage Revenue Assurance SOPs
• Establish a close working relationship with the IT Department, Finance, Sales, Customer Care and other functions
• Follow-up on timely closure of the identified exceptions and support in root causing to minimize the issue
• Ensure that due pre-billing activities are carried out prior to clearance of each Bill Run
• Perform Billing rejection analysis and rate each rejected CDR’s
• Work closely with other sub-functions of RA team (especially with NPI) to ensure controls are being put in place for all the new products/promotions launched
• Participate actively and provide inputs in control reviews and special projects
• Strengthen control environment by proactively identification as on revenue leakage and frauds
• Facilitate timely closure or escalations of day to day critical operational tasks
• Periodic reporting to Head RA and management on the RAFM compliance, issues and revenue leakage

Required Qualifications and Experience:

• Minimum degree holder in business management, IT, Finance or other related field
• At least two (2) years of work experience in similar role will be an advantage
• Good knowledge of MS Office (Excel, ACCESS and Power point), SQL applications and any Database tool

Required Skills and Aptitudes:

• Strong data analytical skills & eye for detail
• Good System knowledge (preferably billing & network)
• Inter personal skills and good communication
• Problem solving and crisis management skills
• Process oriented and Pro-active approach
• Highly motivated and willingness to perform as a team

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Revenue Assurance Analyst latest Friday, 16 May 2025.

Main Duties and Responsibilities:

• Identify and prospect potential merchants across various sectors for on-boarding to the Emtel MFS (blink) ecosystem
• Develop and maintain a robust pipeline of leads and track them through the sales funnel
• Conduct daily field visits to prospect and new merchant locations to pitch solutions, understand their needs, and ensure strong engagement and visibility on the ground
• Present and demonstrate fintech products and services to prospective merchants, highlighting value propositions
• Negotiate commercial terms, close deals, and ensure timely activation of merchant accounts
• Provide on-boarding support, including setup, product training, and go-live assistance
• Maintain ongoing relationships with on-boarded merchants through post-sales follow-ups and routine visits to boost usage and satisfaction in view to reduce churn and ensure win backs
• Collaborate with marketing/ product, and support teams to enhance merchant experience and retention
• Keep abreast of market trends, competitors, and merchant pain points to provide relevant feedback for product improvement
• On-board new B2B & B2C merchants for blink as per set targets
• Provide the number of merchant visits conducted weekly/monthly and log on tools
• Monitor and report the performance, usage on blink of merchants against budget
• Maintain activation rate and transaction volume of acquired merchants
• Attend to queries and resolve issues from merchants and other departments on a timely basis
• Participate in event and field action organise by the team

Required Qualifications and Experience:

• Minimum HSC Holder
• Candidates with at least one (1) year of experience in the sales field can be considered

Required Skills and Aptitudes:

• Good negotiation and customer-centric skills
• Excellent communication, coordination and interpersonal skills
• Proactive, dynamic and result oriented
• Ability to work under pressure and meet tight deadlines
• Positive and can do attitude

Candidate should possess a valid car driving license and a vehicle.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Business Development Officer - Fintech latest Saturday, 24 May 2025.