Join the Emtel family

The CLM Officer shall be responsible to ensure a minimum churn rate for prepaid, postpaid and Home Broadband (HBB) customers, while remaining within the set target and be responsible for retaining customer thus contributing to Company's overall growth. 

Key Duties and Responsibilities:

• Execute activities such as welcome calls, dunning calls, upselling, special projects for High Value customers, plan of work for Retention team timely and accurately
• Ensure accurate reporting and monitoring of mobile prepaid, postpaid and Home Broadband churn figures
• Participate in enhancing the actual prepaid, postpaid and Home Broadband processes for a better customer experience
• Assist in the deployment of retention programs to achieve high win back percentage and to be within set AOP
• Raise PCN and co-ordination with Marketing team for new products
• Conduct churn analysis and propose actions to reduce churn and inactivity as per set AOP
• Evaluate the effectiveness of the campaigns through the KPIs and propose actions for churn reductions
• Interact with other departments to ensure all lifecycle management processes, including billing and credit management is efficiently done. Also support process changes in this respect

Required Qualifications and Experience:

• Minimum bachelor's degree in IT/ Management/ Marketing or equivalent
• At least two years’ work experience in related field
• Knowledge of SQL and database management will be an advantage
• Excellent knowledge of Microsoft office tools - Access, Excel, PowerPoint and Word

Required Skills and Aptitudes:

• Customer focused and extrovert
• Good analytical and problem solving skills
• Comfortable in Database Management including SQL
• Excellent interpersonal and written communication skills
• Excellent planning, organizational and negotiation skills

If you are eager to learn and are passionate about pursuing a career in network and security engineering, we encourage you to apply. We offer a comprehensive training program and the opportunity to work on challenging and exciting projects. Please submit your resume and cover letter for consideration.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line CLM Officer latest Sunday, 15 October 2023.

The Senior Network Architect - TX & Datacom shall be responsible for design, planning, implementation, operation and maintenance of Datacom network of Emtel network infrastructure so as to ensure that the Network Operation unit achieves its business objectives which are annually reviewed.

Key Duties and Responsibilities:

• Responsible for the installation, configuration, administration, monitoring, maintenance, upgrading and support of Emtel’s Datacom network infrastructure
• Work on complex problems requiring in-depth fault analysis and troubleshooting
• Participate/lead troubleshooting within different units in the organizations and different suppliers
• Conduct lab reproduction of issues if necessary
• Assist in day-to-day Level 2 / Level 3 network troubleshooting for customers and Emtel backbone as per SLA requirement
• Lead projects to meet the company goals and objectives
• Provide recommendations and share expertise to consolidate the network and maintain KPI
• Record, update and maintain database of network infrastructure
• Monitor and follow-up equipment stock, repairs management
• Participate in CAPEX budgeting and provide new ideas to improve service and customer experience on the network
• Conduct preventive maintenance of all systems pertaining to network equipment (routers, switches, firewalls etc.)

Required Qualifications and Experience:

• Minimum degree in telecommunication or any related field of studies
• At least five (5) years’ work experience in related field
• Industry recognized certifications (Cisco / Juniper / Huawei) will be a definite advantage
• Knowledge of Linux, Bash, Python will be an advantage

Required Skills and Aptitudes:

• Excellent verbal and written communication skills in English and French
• Excellent problem solving skills
• Positive attitude and good team spirit
• Good knowledge of radio waves transmission and microwave link planning, DWDM and SDH technology, satellite communications and IP networking
• Ability to work on a 24/7 basis

If you are eager to learn and are passionate about pursuing a career in network and security engineering, we encourage you to apply. We offer a comprehensive training program and the opportunity to work on challenging and exciting projects. Please submit your resume and cover letter for consideration.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Senior Network Architect - TX & Datacom  latest Sunday, 15 October 2023.

Reporting: You will be reporting to the Chief Marketing Officer (CMO)

Job Purpose: Provide the marketing direction and support within Emtel, actively participating in Emtel’s Communication and Brand Management strategy as well as event planning and coordinating; be responsible for internal and external communications, liaising with both internal and external stakeholders in implementing the company’s marketing plan; drive digital innovation and serve as a cross-functional change agent across the organization; set and implement brand and digital marketing and e-commerce strategy to embed a robust digital ecosystem and measure & monitor the metrics; build/develop brands vision with a strategic/relevant framework, deliver business objectives with KPIs metric, and support Emtel to become a digital-driven, as well data-driven organization and ensure end-to-end Management of all digital platforms.

Key Duties and Responsibilities:

• Develop Emtel’s marketing and branding roadmap, establish tie-ups with key partners and service providers to understand and meet customer needs and grow revenues and market share
• Develop and implement effective communication strategies that build customer loyalty programs, brand awareness, and customer satisfaction
• Analyse market, competition and consumer behaviour to deliver insights and inputs into communication planning and development
• Assist and contribute to developing a Brand Marketing and communication Strategy for Emtel and to define future strategy based on future products and services
• Design, align and plan marketing campaigns based on business objectives across all brand media’s.
• Work with external partners, creative agencies to create effective campaigns across all ATL & BTL channels
• Anchor consistent and rigorous measurement and optimization of ATL and marketing spends
• Supervise the sign off of marketing literature and campaigns, liaising with legal and compliance personnel, ensuring the designs and messages meet the company brand and regulatory guidelines
• Responsible for the design and production of media content
• Create informative and interesting press releases, press kits, newsletters, and related marketing materials
• Conduct marketing research to support any required project and keep updated with latest current trends and guidelines
• Responsible for Emtel LTD and Emtel MFS LTD products/services’ end to end marketing cycle including management of digital marketing and e-Commerce platforms including Web & App Structure and UI/UX

Required Qualifications and Experience:

• Masters’ Degree in Marketing and/or Communications
• Has at least five years related experience in Marketing, digital platforms, PR and Communications
• Candidates having experience within IT / Telecommunications environment will be an added advantage
• Has a thorough understanding of local geography, market trends, economy and consumer spend patterns
• Has a proven track record in conducting and analyzing market research, surveys and corporate marketing events

Required Skills and Aptitudes:

• Be a strategic thinker coupled with data management and analytical skills
• Be proactive and creative with an ability to produce innovative and original ideas
• Has excellent written and verbal communication skills in English, French and Creole
• Has an innovative and disruptive mind-set and constantly looking forward
• Highly organized and proactive person who can self-manage with hands-on practical approach to all tasks and strong attention to detail
• Has excellent project management skills
• Has excellent people management skills

If you are eager to learn and are passionate about pursuing a career in network and security engineering, we encourage you to apply. We offer a comprehensive training program and the opportunity to work on challenging and exciting projects. Please submit your resume and cover letter for consideration.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Manager – Brand, Communication & Digital Marketing  latest Sunday, 15 October 2023.

To provide essential support and work closely with the Executive - Financial Analyst and Senior Financial Analyst, assisting them in their daily tasks, acquiring essential skills, and contributing to the department's objectives.

Main Duties and Responsibilities:

• Support various financial analysis activities, including revenue analysis, cost analysis, and profitability analysis
• Prepare non-financial information, including subscriber reporting and other key KPIs
• Contribute to financial planning processes, including budgeting and forecasting
• Support in preparation of monthly Incentive pay-out for Payroll
• Assist in preparing various types of daily, weekly, and monthly reports for review with ECC and the Board
• Support in preparation of reports for Monthly Business Reviews and support in the preparation of reports for the Board

Required Qualifications and Experience:

• Minimum bachelor degree in finance, accounting or any related field of studies
• Previous work experiences’ in financial analysis will be an advantage but is not mandatory

Required Skills and Aptitudes:

• Excellent verbal and written communication skills in English and French
• Excellent analytical and problem solving skills
• Positive attitude and good team spirit
• Ability to quickly learn and adapt to work processes and procedures

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Financial Analyst ” latest Wednesday, 18 October 2023.

As a Solutions Architect - Network and Security, you will be a key contributor in designing, implementing, and delivering tailored network and security solutions for our corporate clients. Your expertise will be crucial in understanding our clients' unique requirements and translating them into robust, scalable, and secure solutions that drive their business success.

Main Duties and Responsibilities:

• Collaborate closely with corporate clients to assess their network and security needs, understanding their goals, challenges, and operational requirements
• Design and develop comprehensive network and security architectures that align with client objectives, industry standards, and best practices
• Create detailed solution blueprints, including network diagrams, security protocols, and technical specifications
• Provide pre-sales support by participating in client meetings, presentations, and proposal development, showcasing the technical value of our solutions
• Collaborate with cross-functional teams to ensure seamless solution integration, including network engineers, security specialists, and project managers
• Stay up-to-date with the latest networking and security trends, technologies, and threats, incorporating relevant advancements into solution design
• Assist in troubleshooting and resolving complex technical issues that may arise during solution implementation and deployment
• Act as a subject matter expert (SME) for the sales and technical teams, providing guidance, training, and mentorship

Required Qualifications and Experience:

• Minimum bachelor's degree in Computer Science, Information Technology or related field
• Proven experience (2+ years) as a Solutions Architect, Network Engineer, or Security Architect within the telecommunications or corporate business sector
• Strong expertise in network and security design, routing, switching
• Recommended technical Certification: CCNA
• Relevant certifications such as CCNP, NSE4, or equivalent will be an advantage

Required Skills and Aptitudes:

• In-depth knowledge of security technologies such as firewalls, intrusion detection/prevention systems, VPNs, and encryption
• Excellent communication skills, with the ability to effectively convey technical concepts to non-technical stakeholders

• Strong problem-solving skills and a proactive attitude towards finding innovative solutions
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines

Main Duties and Responsibilities:

• Provide Technical and Functional support in Telco IT Applications such as the Customer Relationship Management, Billing and other relevant APPs, applications & services
• Assist the IT Administrators on relevant activities and gradually learning the systems and processes with the objective of being able to operate autonomously
• Ensure closure Issues and Service requests as per defined SLAs
• Provide User Friendly Service to end users.
• Participate in Digital transformation projects in line with Software Development Lifecycle methodology
• Identify & eliminate manual processes via Automation/digitization
• Assist IT Administrators in configurations and testing of products based on business requirements; engage in systems/applications maintenances/deployment/patching

Required Qualifications and Experience:

• Bachelor/Diploma in Computer Science/Information Technology or equivalent
• Has fair knowledge SQL
• Programming languages is an advantage but not mandatory

Required Skills and Aptitudes:

• Good communication, coordination and interpersonal skills
• Proactive, dynamic, multi-tasking and result oriented
• Has good knowledge SQL
• Has good knowledge of Databases and Microsoft office
• Incident & Problem management skills

The candidate will be offered a two (2) year contract.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “IT Administrator – Applications Support (Temporary contract)” latest Wednesday, 18 October 2023.

We are looking for a BDE who will be involved in the Marketing and sales activities in the Enterprise market focused towards revenue growth.

Main Responsibilities:

• Responsible for a portfolio of corporate customers as Account Manager (Sales)
• Develop strategies and plans to identify new sales
• Able to present the full portfolio of services and product
• Prepare needs analysis and present all services
• Deliver adequate proposal to customer
• Respond to customer needs
• Negotiate and close deal with appropriate offers
• Follow up on expiry contract
• Ensure healthy and effective pipeline
• Keep abreast with technology
• Participate in customer events
• Follow up on customer account
• Preparation of reports under unit

Required Qualifications and Experience:

• Minimum Diploma in Telecom Engineering/Marketing/ Management
• Degree in related field will be an advantage
• Minimum 3 years' direct selling experience within the Telecom /IT Sector

Required Skills and Aptitudes:

• Good presentation skills and pleasant interpersonal skills
• Excellent communication skills and fluent in English and French
• Good knowledge of Microsoft Office Tools
• Ability to work individually and within a team
• Ability to work in a fast-moving environment and deliver results within tight deadlines
• Sales and target oriented
• Creative and technology-oriented
• Customer focused

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Business Development Executive (BDE)” latest Wednesday, 18 October 2023.

Main Duties and Responsibilities:

• Conduct market prospection and collection of leads/prospect clients
• Conduct coverage testing for 5G
• Conversion of leads into sales
• Follow up closure of sales along with Account Manager in charge, i.e signature of CAF
• Promote Airbox 5G and other related products or services
• Create awareness of the Airbox 5G at events
• Convey retailers to make use of Airbox 5G
• Welcome calls to customers to build relationships

Required Qualifications and Experience:

• Minimum good HSC
• Candidates with SC and ample experience in Customer Service or Sales can be considered
• At least one year of experience in a customer service / sales will be an advantage

Required Skills and Aptitudes:

• Good communication skills (both French and English)
• Team Player
• Sales and target oriented
• Ability to handle difficult customers
• Ability to work under pressure and support both planned and unplanned sales promotion
• Eye for details and ensure excellence in service and visibility
• Positive and can do attitude

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Sales Promoter ” latest Wednesday, 18 October 2023.

Main Duties and Responsibilities:

• Consult management and relevant stakeholders to implement business objectives.
• Handle day-to-day operational tasks and business activities related to CRM and application systems
• Assist in deployment of application systems releases, debugging and UAT
• Assist to manage CRM application software, development and enhancement
• Evaluate and improve existing reports and analytical tools
• Develop and execute database queries and conduct analyses
• Develop end user and management reports using reporting tools such as Cognos and PowerBI
• Conduct research to develop and implement data-gathering methods, propose solutions and enhancements
• Assist other team members during closure of monthly, quarterly and annual accounts

Required Qualifications and Experience:

• Degree holder in Computer Science or other related field
• At least two years of experience in similar position
• Good understanding of database management systems
• Advanced knowledge of SQL queries and PL/SQL, development and scripting

Required Skills and Aptitudes:

• Analytical mind with a problem-solving aptitude
• Good verbal and written communication skills
• Excellent interpersonal skills with a proven ability to collaborate with a team
• Excellent analytical and problem-solving skills.
• Extensive knowledge of computer systems and programming
• Proficient with or able to quickly learn systems and software used by the organisation

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “System Analyst” latest Wednesday, 18 October 2023.

Main Responsibilities:

• Detect and manage all network incident and Satellite / Internet (OTT) based content services as per process and procedure in force
• Perform in first level troubleshooting for network incidents and satellite / Internet (OTT) detected through monitoring and testing of services provided by Emtel and MC Vision
• Conduct video editing and reconstruction to produce assets from recorded streams (cut-n-stitch activity) manage until assets is published on Canal plus platform
• Conduct functional escalation of all ageing incident requests
• Perform management escalation for all incident reports requiring management intervention
• Enforce incident request quality across lifecycle
• Contribute to Qualitative analysis of network faults every month
• Contribute to monthly Audit and Reconciliation report
• Compile daily/weekly/monthly reports as per process and procedure in place
• Report recurrent and atypical events on a monthly basis
• Broadcast of communications for all planned events within agreed timeframes
• Ensure updates are sent out for delayed planned events
• Ensure closure of emails done systematically after completion of planned events
• Contribute to efficient management of Change Management process including PDS (Plan de Service)
• Perform testing related to customer’s satellite reception issues and liaise with call centre / MC Vision customer service

Required Qualifications and Experience:

• Minimum Diploma in Telecommunications (City & Guilds) / NTC 2 in Telecommunications
• Degree holder in Telecommunication will be an advantage
• Preference with ITILv3 Foundation
• At least 2 years of experience in related field

Required Skills and Aptitudes:

• Good customer centric approach
• Fluent in both verbal and written communication skills in English and French
• Excellent numerical and analytical skills
• Innovative and well versed of latest technologies/services
• Team oriented

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Service Operations Centre (SOC) Analyst – Network and Media” latest Wednesday, 18 October 2023.

Main Duties and Responsibilities:

• Manage clients’ end to end projects/portfolios
• Implement and commission Enterprise Services as per the agreed Scope of Work by client
• Implement Security Solutions to customers
• Provide technical support to customers and own the Incident management process
• Coordinate with contractors and manage their schedule to plan installation and commissioning of Enterprise Services
• Control on installation and commissioning plan and provide visibility to the commercial team
• Assist the team in Solution Design and ensure commissioning reports are submitted
• Operationalise new products and services
• Assist commercial team in collecting customers’ technical requirement
• Respond to functional and technical elements of RFIs, RFQs and RFPs
• Ensure all provided services and processes are in alignment with the agreed service level targets through SLAs
• Ensure faults and incidents on Enterprise Services are resolved as per the agreed SLA
• Work on ticket trend analysis, identify the repeated failures and address the root cause
• Stock Management to ensure stock level is up to date and efficiently manage the ordering, stocking, storing and using of inventory

Qualifications and Experience:

• Degree in Computer Science or Engineering any related field
• CCNA certification or any other applicable vendor’s certifications
• Minimum two-years’ experience with vendor solutions such as Fortinet and Palo Alto

Skills and Aptitudes:

• Good communication and interpersonal skills
• Good problem solving skills and multi-tasking
• Excellent analytical thinking
• Excellent project management skills
• Team oriented

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Solutions Architect - Projects” latest Tuesday, 31 October 2023.

Main Duties and Responsibilities:

• Demonstrate Customer focus in daily tasks – Planned procurement activities and ability to accommodate for emergencies as and when required
• Ensure KPIs are met for prompt procurement activities and support each functions based on set roles and responsibilities
• Able to demonstrate high level of problem solving skills
• Prepare RFP documents related to both functional & non-functional business operations and circularize with selected suppliers
• Follow the procurement process for both Capex and Opex
• Identify new suppliers and vendors to ensure competitive pricing
• Coordinate bidding process; assist other departments in drafting equipment specifications as needed and submit request for proposals/ tenders to vendors and service providers including pre-bid meeting, and negotiation meeting
• Plan regular meetings with key functions
• Manage Lease agreements with the assistance of the SCM team
• Follow all set processes for SCM (Open PO, Supplier Registration, Supplier Evaluation, etc.)
• Perform negotiations with vendors, suppliers as well as internal stakeholders
• Summarize stages throughout the procurement process and share with management
• Prepare monthly reports as per management request

Required Qualifications and Experience:

• Minimum bachelor’s degree in Supply Chain Management and/or bachelor of Engineering
• At least five years’ work experience in related field
• Proven knowledge on applicable laws, rules, and regulations related to health, safety, security and environmental protection

Required Skills and Aptitudes:

• Highly motivated individual with excellent interpersonal, communication (verbal and written) and presentation skills
• Good problem solving skills and ability to think for SCM solutions
• Good planning and organising skills
• Has an eye for detail
• Good Leadership or People Management skills

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Senior Officer – Supply Chain” latest Tuesday, 31 October 2023.