Join the Emtel family

We are looking for an Accounts Officer who will be involved in the day to day operations of the Accounts Payables Process.

Main Duties and Responsibilities:

• Assist in the processing and verifying of supplier invoices
• Apply the (3) three ways matching principles
• Track all open purchase orders and open goods received note
• Perform suppliers statement reconciliation on a monthly basis
• Handle suppliers queries and resolve issues
• Ensure that booking of accruals and prepayments are being made
• Perform intercompany reconciliation on a monthly basis
• Ensure supplier invoices are settled by the due date
• Assist in the scheduling of payment run
• Ensure compliance with VAT and TDS are made

Required Qualifications and Experience:

• Minimum Degree holder in Accounting or ACCA Fundamental Level
• At least 3 years of experience in the related field
• Proficient in Word/Excel/PowerPoint
• Knowledgeable of VAT & TDS

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills
• Excellent communication skills in both French and English
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Proactive approach to problem solving
• Positive and can do attitude

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Accounts Officer latest Tuesday, 30 September 2025.

We are seeking a Direct Sales Executive to promote our Home Internet services through various technologies in designated regions, as directed by the Team Leader. This includes door-to-door prospecting and cold calling in residential areas such as houses, private compounds, and apartments across Mauritius.

Main Duties and Responsibilities:

• Ensure customers understand the service, specificities and all the procedures relating to Direct Debit, Security Deposit, Billing, emails, payments & customer support
• Submit BI collected from market to improve processes and/ or offers to required parties
• Be a brand ambassador, serve customers while living the company values
• Ensure that customers are served to promote loyalty and continued business from their ends
• Identify new Home Internet prospects in market, promote and sell Home Internet in regions
• Manage complaints properly as per process and reply to customer at all times within timeline set
• Achieve monthly sales target through cold callings, commercial interventions and ensure pipelines
• Meet a minimum of eight (8) customers daily out of which 6 new prospects minimum
• Ensure proper profiling of prospects, ensure that specificities of the service and recommendations
• Proper filling of all legal documents and are timely collected and delivered to Sales Admin
• Ensure all required documents are properly filled and signed by the subscribers
• Master all processes governing the sales & after sales of Home Internet
• Ensure sales orders are completed and delivered to Sales Admin the next working day
• Proper and timely processing of customer’s complaints to fellow CSD colleagues, while ensuring customers are promptly served
• Participate in commercial events, Roadshows and other Marketing activities when required
• Contribute permanently to the improvement of processes, governing our daily operations through market/ customers survey, reporting results and sharing valued inputs
• Support Credit Control as and when required and ensure that all customers settle their accounts
• Plan daily visits at least two days in advance and shared with Team Leader

Required Qualifications and Experience:

• Minimum HSC holder
• Candidates having Form V with three years of experiences in the sales field can be considered
• Valid driving licence and motor vehicle is mandatory

Required Skills and Aptitudes:

• Good communication skills (both French and English)
• Proficiency in using CRM software and other sales productivity tools
• Willingness to travel within the assigned region as required
• Effective time management and planning skills
• Analytical and problem solving mind

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Direct Sales Executive latest Tuesday, 30 September 2025.

We are looking for a Customer Service Assistant to provide a key communication link between the Emtel and Canal+ products and services and customers, new and existing. Promote sales and offer high quality service to cater for customer’ needs.  

Main Duties and Responsibilities:

• Have updated knowledge of all products and services for Emtel and Canal+ 

• Ensure that customers are provided with accurate and up to date information on Emtel and Canal + products, services, tariffs and billing status 

• Display proper attitude to exceed customer expectations and achieve Customer Satisfaction 

• Capture customer feedback and insights and escalate 

• Ensure showroom and workplace is safe, clean, neat and comfortable                                                                                                    

• Upsell products and services to customers to drive revenue for both telecom and TV 

• Use digitised platforms effectively 

• Communicate promotional offers to customers 

Required Qualifications and Experience:

• Minimum Higher School Certificate 

• At least one (1) year work experience in related field

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills  

• Excellent communication skills in both French and English  

• Good knowledge of Microsoft Office Tools  

• Team oriented person 

• Ability to work in a fast-moving environment and deliver results within deadlines  

• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Customer Service Assistant latest Tuesday, 30 September 2025.

To manage and grow relationships with assigned enterprise clients by delivering exceptional customer service and driving adoption of the company’s telecom offerings. The Account Manager is responsible for achieving individual revenue targets in line with the Annual Operating Plan (AOP), improving account and product penetration indices, retaining customers, and identifying opportunities to capture market share.

Main Duties and Responsibilities:

• Achieve Revenue Targets: Meet individual sales and revenue targets by managing assigned accounts and contributing to the overall growth of the segment.
• Market Opportunity Identification: Identify opportunities within the assigned portfolio, leveraging insights from the TAM, SAM, and SOM analyses to prioritize potential wins.
• Cold Calling and Prospecting: Conduct cold calling sessions twice a week to identify new business opportunities and secure qualified client or potential client meetings.
• Client and Potential Client Visits: Visit at least 10 clients and potential clients weekly to strengthen relationships, address needs, and drive revenue growth.
• Collaborate with Presales: Include Presales in all qualified client meetings to ensure the alignment of technical capabilities with customer needs.
• Prepare strategic meeting with a comprehension of revenue, services and account status
• Meeting Follow-Up and Action Tracking:
• Share detailed meeting minutes with the customer within 24 hours of the meeting.
• Track all actions identified during meetings—whether requiring internal or customer inputs—and ensure closure in a timely manner.
• Prepare and send proposals or quotes to customers and update the CRM/system pipeline on the same day and follow up persistently until deal closure
• Promptly trigger and closely monitor all received orders, ensuring successful service implementation and billing.
• Proactively hunt for new accounts by identifying and targeting competitors' clients, showcasing the value of our offerings to convert them into long-term customers.
• Increase product penetration by promoting the adoption of additional services and solutions that meet clients’ needs and drive revenue growth.
• Systematically update the Competitors’ Analysis Matrix and Product Matrix for assigned accounts to inform strategic engagement and maintain competitive positioning.
• Implement account-specific sales plans and activities to meet client objectives while achieving revenue and growth goals.
• Build and maintain a healthy sales pipeline by identifying, qualifying, and pursuing opportunities, ensuring alignment with revenue goals.
• Collaboration for Business Goals: Partner with Account Directors and internal stakeholders, including Technical/Presales, Customer Experience, SOC, and Network teams, to deliver comprehensive solutions and achieve business outcomes.
• Support for Payment Collections: Assist in the Dunning process by proactively coordinating with clients to address overdue payments and facilitate collections.
• Data Management and Reporting: Maintain accurate records of sales activities, customer interactions, and market insights, ensuring data is readily available to support business planning and decision-making.
• Customer and Market Insights: Provide feedback on customer needs, market trends, and competitive activities to support the refinement of business strategies.
• Support Strategic Objectives: Contribute to the development and execution of initiatives aimed at improving business performance, capturing market share, and achieving operational excellence.
• Timely and Effective Execution: Ensure all tasks, actions, and follow-ups are executed promptly and professionally to maintain client trust and achieve business outcomes.

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or any other related field.
• Minimum 3 years of work experiences in corporate sales field.
• 3–5 years in B2B sales or account management, preferably in telecom or tech.
• Demonstrated ability to meet sales targets and manage customer portfolios.
• Knowledge of, or demonstrable aptitude to develop same, telecoms and ICT products.

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills.
• Strong numeracy and presentation skills.
• Prioritizing client needs and building strong, trust-based relationships.
• Ownership of assigned targets and commitments, ensuring timely follow-through.
• Collaborating effectively with internal and external stakeholders to achieve results.
• Organizing and prioritizing tasks to maximize productivity and client engagement.
• Demonstrating initiative in identifying opportunities and solving problems.
• Calm and methodical, with ability to effectively function in a high-pressure environment.
• Ensuring precision in account management, reporting, and customer interactions.

Candidate must possess a valid driving license for a private car.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Business Development Executive (BDE)/ Account Manager latest Tuesday, 30 September 2025.

Main Duties and Responsibilities:

• Ensure prompt handling of all Emtel Business customer incidents and service requests, adhering to established processes and timelines to meet defined KPIs
• Complete assigned Work Orders or Service Requests within the agreed SLA
• Participate in the review and enhancement of operational processes, including updates to SLAs and associated KPIs
• Assist in maintaining accurate records and inventory of network infrastructure
• Support the reconciliation of network events, incidents and work orders., update the known issues database as necessary
• Prepare and deliver periodic operational reports
• Maintain and ensure the proper functioning of all Network Management Systems (NMS), SOC equipment, and premises
• Effectively communicate planned and unplanned services downtimes to relevant stakeholders
• Identify and escalate recurring incidents to enhance service quality and customer satisfaction
• Collaborate across teams to support cross-functional initiatives
• Stay updated on and adhere to the latest ISO processes and procedures

Required Qualifications and Experience:

• Good customer centric approach
• Fluent in both verbal and written communication skills in English and French
• Excellent numerical and analytical skills
• Innovative and well versed of latest technologies/services
• Team oriented

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy). Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line “Service Operations Centre (SOC) Analyst– Service Management” latest Tuesday, 30 September 2025.