Join the Emtel family

We are looking for a Customer Service Assistant to provide a key communication link between the Emtel and Canal+ products and services and customers, new and existing. Promote sales and offer high quality service to cater for customer’ needs.  

Main Duties and Responsibilities:

• Have updated knowledge of all products and services for Emtel and Canal+ 

• Ensure that customers are provided with accurate and up to date information on Emtel and Canal + products, services, tariffs and billing status 

• Display proper attitude to exceed customer expectations and achieve Customer Satisfaction 

• Capture customer feedback and insights and escalate 

• Ensure showroom and workplace is safe, clean, neat and comfortable                                                                                                    

• Upsell products and services to customers to drive revenue for both telecom and TV 

• Use digitised platforms effectively 

• Communicate promotional offers to customers 

Required Qualifications and Experience:

• Minimum Higher School Certificate 

• At least one (1) year work experience in related field

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills  

• Excellent communication skills in both French and English  

• Good knowledge of Microsoft Office Tools  

• Team oriented person 

• Ability to work in a fast-moving environment and deliver results within deadlines  

• Willingness to work extended hours and during weekends on urgencies

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Customer Service Assistant latest Friday, 20 June 2025.

We are seeking a Direct Sales Executive to promote our Home Internet services through various technologies in designated regions, as directed by the Team Leader. This includes door-to-door prospecting and cold calling in residential areas such as houses, private compounds, and apartments across Mauritius.  

Main Duties and Responsibilities:

• Ensure customers understand the service, specificities and all the procedures relating to Direct Debit, Security Deposit, Billing, emails, payments & customer support  

• Submit BI collected from market to improve processes and/ or offers to required parties 

• Be a brand ambassador, serve customers while living the company values  

• Ensure that customers are served to promote loyalty and continued business from their ends 

• Identify new Home Internet prospects in market, promote and sell Home Internet in regions  

• Manage complaints properly as per process and reply to customer at all times within timeline set 

• Achieve monthly sales target through cold callings, commercial interventions and ensure pipelines  

• Meet a minimum of eight (8) customers daily out of which 6 new prospects minimum 

• Ensure proper profiling of prospects, ensure that specificities of the service and recommendations  

• Proper filling of all legal documents and are timely collected and delivered to Sales Admin 

• Ensure all required documents are properly filled and signed by the subscribers 

• Master all processes governing the sales & after sales of Home Internet  

• Ensure sales orders are completed and delivered to Sales Admin the next working day  

• Proper and timely processing of customer’s complaints to fellow CSD colleagues, while ensuring customers are promptly served 

• Participate in commercial events, Roadshows and other Marketing activities when required 

• Contribute permanently to the improvement of processes, governing our daily operations through market/ customers survey, reporting results and sharing valued inputs 

• Support Credit Control as and when required and ensure that all customers settle their accounts 

• Plan daily visits at least two days in advance and shared with Team Leader 

Required Qualifications and Experience:

• Minimum HSC holder  

• Candidates having Form V with three years of experiences in the sales field can be considered 

• Valid driving licence and motor vehicle is mandatory

Required Skills and Aptitudes:

• Good communication skills (both French and English) 

• Proficiency in using CRM software and other sales productivity tools 

• Willingness to travel within the assigned region as required 

• Effective time management and planning skills 

• Analytical and problem solving mind 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Direct Sales Executive latest Friday, 20 June 2025.

We are looking for an Accounts Officer who will be involved in the day to day operations of the Accounts Payables Process.

Main Duties and Responsibilities:

• Assist in the processing and verifying of supplier invoices
• Apply the (3) three ways matching principles
• Track all open purchase orders and open goods received note
• Perform suppliers statement reconciliation on a monthly basis
• Handle suppliers queries and resolve issues
• Ensure that booking of accruals and prepayments are being made
• Perform intercompany reconciliation on a monthly basis
• Ensure supplier invoices are settled by the due date
• Assist in the scheduling of payment run
• Ensure compliance with VAT and TDS are made

Required Qualifications and Experience:

• Minimum Degree holder in Accounting or ACCA Fundamental Level
• At least 3 years of experience in the related field
• Proficient in Word/Excel/PowerPoint
• Knowledgeable of VAT & TDS

Required Skills and Aptitudes:

• Customer focus and good interpersonal skills
• Excellent communication skills in both French and English
• Team oriented person
• Ability to work in a fast-moving environment and deliver results within deadlines
• Proactive approach to problem solving
• Positive and can do attitude

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Accounts Officer latest Friday, 20 June 2025.

We are seeking a SME Sales Executive who will be responsible for identifying and pursuing sales opportunities. This role involves building and maintaining client relationships, presenting Emtel's products and services, and achieving sales targets while ensuring customer satisfaction and fostering business growth in the SME market.

Main Duties and Responsibilities:

• Understand the needs, wants and demand of the requester 

• Pitch relevant offers to the concerned market 

• Responsible to ensure smooth service delivery to the segment 

• Manage segment customer satisfaction directly or by the use of other value chain in the position 

• Capture customer feedbacks and inputs based on services being provided 

• Manage a defined Universe in area of operation 

• Build Up a pipeline associated to allocated market 

• Achieve sales target and defined AOP 

• Customer retention and managing the life cycle 

• Cross and upselling of offers 

Required Qualifications and Experience:

• Minimum HSC holder with (3) three years of experiences in the sales field or customer service 

• Experience in dealing face to face with customers is recommended 

Required Skills and Aptitudes:

• Good communication skills (both French and English) 

• Willingness to travel within the assigned region as required 

• Effective time management and planning skills 

• Analytical and problem solving mind 

• Eye for details and ensure excellence in service and branding.

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line SME Sales Executive latest Friday, 20 June 2025.

We are seeking a Direct Sales Executive to promote our Home Internet services through various technologies in designated regions, as directed by the Team Leader. This includes door-to-door prospecting and cold calling in residential areas such as houses, private compounds, and apartments across Mauritius.  

Main Duties and Responsibilities:

• Achieve Revenue Targets: Meet individual sales and revenue targets by managing assigned accounts and contributing to the overall growth of the segment.
• Market Opportunity Identification: Identify opportunities within the assigned portfolio, leveraging insights from the TAM, SAM, and SOM analyses to prioritize potential wins.
• Cold Calling and Prospecting: Conduct cold calling sessions twice a week to identify new business opportunities and secure qualified client or potential client meetings.
• Client and Potential Client Visits: Visit at least 10 clients and potential clients weekly to strengthen relationships, address needs, and drive revenue growth.
• Collaborate with Presales: Include Presales in all qualified client meetings to ensure the alignment of technical capabilities with customer needs.
• Prepare strategic meeting with a comprehension of revenue, services and account status
• Meeting Follow-Up and Action Tracking:
• Share detailed meeting minutes with the customer within 24 hours of the meeting.
• Track all actions identified during meetings—whether requiring internal or customer inputs—and ensure closure in a timely manner.
• Prepare and send proposals or quotes to customers and update the CRM/system pipeline on the same day and follow up persistently until deal closure
• Promptly trigger and closely monitor all received orders, ensuring successful service implementation and billing.
• Proactively hunt for new accounts by identifying and targeting competitors' clients, showcasing the value of our offerings to convert them into long-term customers.
• Increase product penetration by promoting the adoption of additional services and solutions that meet clients’ needs and drive revenue growth.
• Systematically update the Competitors’ Analysis Matrix and Product Matrix for assigned accounts to inform strategic engagement and maintain competitive positioning.
• Implement account-specific sales plans and activities to meet client objectives while achieving revenue and growth goals.
• Build and maintain a healthy sales pipeline by identifying, qualifying, and pursuing opportunities, ensuring alignment with revenue goals.
• Collaboration for Business Goals: Partner with Account Directors and internal stakeholders, including Technical/Presales, Customer Experience, SOC, and Network teams, to deliver comprehensive solutions and achieve business outcomes.
• Support for Payment Collections: Assist in the Dunning process by proactively coordinating with clients to address overdue payments and facilitate collections.
• Data Management and Reporting: Maintain accurate records of sales activities, customer interactions, and market insights, ensuring data is readily available to support business planning and decision-making.
• Customer and Market Insights: Provide feedback on customer needs, market trends, and competitive activities to support the refinement of business strategies.
• Support Strategic Objectives: Contribute to the development and execution of initiatives aimed at improving business performance, capturing market share, and achieving operational excellence.
• Timely and Effective Execution: Ensure all tasks, actions, and follow-ups are executed promptly and professionally to maintain client trust and achieve business outcomes.

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or any other related field.
• Minimum 3 years of work experiences in corporate sales field.
• 3–5 years in B2B sales or account management, preferably in telecom or tech.
• Demonstrated ability to meet sales targets and manage customer portfolios.
• Knowledge of, or demonstrable aptitude to develop same, telecoms and ICT products.

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills.
• Strong numeracy and presentation skills.
• Prioritizing client needs and building strong, trust-based relationships.
• Ownership of assigned targets and commitments, ensuring timely follow-through.
• Collaborating effectively with internal and external stakeholders to achieve results.
• Organizing and prioritizing tasks to maximize productivity and client engagement.
• Demonstrating initiative in identifying opportunities and solving problems.
• Calm and methodical, with ability to effectively function in a high-pressure environment.
• Ensuring precision in account management, reporting, and customer interactions.

   

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Business Development Executive (BDE)/ Account Manager latest Friday, 20 June 2025.

We are looking for an IT Network and Cloud Administrator to provide support in managing, maintaining, and securing the organization’s network infrastructure and cloud-based services.

Main Duties and Responsibilities:

• Deploy, manage, and monitor cloud services (AWS, Azure, Google Cloud, etc.). 

• Configure and manage virtual machines (VMs), containers, and cloud storage. 

• Design and implement scalable network infrastructure (LAN, WAN, VPN, etc.). 

• Select and configure appropriate networking hardware and software (routers, switches, firewalls, etc.). 

• Configure IP addressing and subnets in accordance with organizational requirements. 

• Configure and maintain network devices (routers, switches, and firewalls) to ensure smooth operations. 

• Manage Virtual LANs (VLANs) for network traffic segmentation. 

• Configure and maintain key network protocols (TCP/IP, DNS, DHCP, etc.). 

• Utilize network monitoring tools to track performance and identify issues (e.g., SolarWinds, PRTG). 

• Troubleshoot network outages, connectivity issues, and hardware failures. 

• Generate regular reports on network performance, security incidents, and network improvements. 

• Ensure network redundancy and backup solutions to minimize downtime.

Required Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 

• AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Cloud Professional certification or equivalent 

Required Skills and Aptitudes:

• Strong understanding of network protocols, routing, and switching technologies. 

• Hands-on experience with network devices (routers, switches, firewalls, etc.). 

• Experience with network security tools and best practices. 

• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios). 

• Strong documentation and communication skills. 

• Knowledge of network design and architecture best practices. 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line IT Network and Cloud Administrator latest Friday, 20 June 2025.

Main Duties and Responsibilities:

• Create and implement actionable strategies to capture market share, grow enterprise revenue, and strengthen the company's position in the assigned segment 

• Maintain understanding of customers, including key stakeholders, organizational structures, and business activities relevant to the company’s offerings 

• Present the company's suite of products and services to existing and potential clients, ensuring alignment with their business priorities and objectives  

• Analyse and track customer engagement with competitors, including services utilized and pricing, to identify gaps and opportunities for winning business 

• Develop and maintain a Competitors’ Analysis Matrix and Product Matrix for each customer to guide strategic account planning 

• Maintain up-to-date records of market analysis, customer insights, and competitive intelligence, enabling informed decision-making and agile response to market dynamics 

• Drive adoption of diverse telecom offerings through targeted campaigns and tailored proposals that align with client business objectives, capitalizing on upsell and cross-sell opportunities 

• Foster strong relationships to ensure long-term client retention and minimize churn by understanding and addressing their evolving needs effectively 

• Conduct structured reviews to assess customer satisfaction, identify new opportunities, and recommend relevant solutions to enhance value 

• Provide strategic guidance to Account Managers to optimize their performance and contribute to overall segment growth  

• Define and implement strategic plans to capture market share, grow enterprise revenue, and improve account and product penetration indices 

• Drive the development and execution of comprehensive account strategies to expand market share, ensuring revenue growth and client retention  

• Lead efforts to capture new business by identifying and targeting high-value accounts, particularly those held by competitors 

• Strategize with Account Managers to deepen account and product penetration by promoting cross-sell and up-sell opportunities 

• Ensure Account Managers conduct cold calling sessions, client visits, and qualified meetings per defined KPIs 

• Ensure proposals and quotes are developed and shared with clients within 72 hours of meetings or requests  

• Analyse market trends and competitor activities to refine strategies, enhance the company's value proposition, and effectively position the company’s offerings against competitors 

• Lead, mentor and develop the Account Managers to contribute to the overall business goals 

• Support the Customer Experience and Operations teams in the Dunning process by engaging with clients to resolve outstanding payments and ensuring timely collections 

• Provide accurate and timely reporting on sales activities, market conditions, and revenue forecasts to senior management 

Required Qualifications and Experience:

• Minimum degree holder in Marketing, Business Management or telecommunication field 

• Minimum eight (8) years of experience in B2B sales or account management 

• Good knowledge on extensive technical sales  

• Advanced knowledge of telecom solutions and competitors’ offerings 

Required Skills and Aptitudes:

• Well-developed interpersonal and negotiation skills 

• Strong numeracy and presentation skills 

• Ability to inspire, guide, and align the team towards achieving long-term business goals 

• Strong judgment to make data-driven and customer-centric decisions 

• Calm and methodical, with ability to effectively function in a high-pressure environment 

• Proactive approach to problem solving 

• Skilled at fostering cross-functional partnerships to deliver integrated solutions 

• Persistent drive to meet and exceed revenue and growth targets 

• Proactive in identifying and resolving complex challenges efficiently 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Manager – Emtel Business / Account Director  latest Friday, 20 June 2025.

We are looking for an IT Support Officer to provide first-level technical support to troubleshoot hardware, software, and network issues, ensuring minimal disruption to users' productivity. 

The IT Support Officer will have to provide support for Emtel Ltd and its subsidiaries. 

Main Duties and Responsibilities:

• Perform regular maintenance and checks on end-user laptops/PCs to ensure optimal performance and reduce downtime 

• Deploy devices in compliance with IT policies 

• Identify recurring technical issues and recommend process improvements 

• Log, track, and manage technical issues efficiently 

• Maintain system security by adhering established protocols, including timely updates, patches, and antivirus scans 

• Monitor and maintain the IT hardware and software inventory, including licensing and warranty management 

• Create and maintain detailed documentation of troubleshooting processes, installation guides, and system configurations for future reference 

• Assist in implementing and enforcing IT security policies by ensuring proper access controls, software updates and antivirus measures are in place 

• Collaborate with other departments to ensure seamless IT support 

• Attend users’ queries and issues in a timely manner 

Required Qualifications and Experience:

• Minimum diploma in Computer Science/Information Technology or equivalent; 

• Relevant certifications such as CompTIA A+ and/or CompTIA Network+ will be an advantage 

• At least one (1) year of experience in similar role 

Required Skills and Aptitudes:

• Good interpersonal skills with verbal and written communication 

• Proficient in both English and French (spoken and written) 

• Knowledge in Microsoft Products (Windows, office suite) 

• Technology-driven and innovative 

• Customer-focused with a commitment to high-quality service 

• Excellent time management and organizational skills 

• Agile, adaptable and able to multitask effectively

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line IT Support Officer latest Friday, 20 June 2025.

We are looking for an IT Support Officer to provide first-level technical support to troubleshoot hardware, software, and network issues, ensuring minimal disruption to users' productivity. 

The IT Support Officer will have to provide support for Emtel Ltd and its subsidiaries. 

Main Duties and Responsibilities:

• Perform regular maintenance and checks on end-user laptops/PCs to ensure optimal performance and reduce downtime 

• Deploy devices in compliance with IT policies 

• Identify recurring technical issues and recommend process improvements 

• Log, track, and manage technical issues efficiently 

• Maintain system security by adhering established protocols, including timely updates, patches, and antivirus scans 

• Monitor and maintain the IT hardware and software inventory, including licensing and warranty management 

• Create and maintain detailed documentation of troubleshooting processes, installation guides, and system configurations for future reference 

• Assist in implementing and enforcing IT security policies by ensuring proper access controls, software updates and antivirus measures are in place 

• Collaborate with other departments to ensure seamless IT support 

• Attend users’ queries and issues in a timely manner 

Required Qualifications and Experience:

• Minimum Degree in Telecommunications/ Electronic and Communication Engineering or other related discipline 

• Stage 1 Eligibility from CRPE  

• Previous experience in network field will be an advantage

Required Skills and Aptitudes:

• Familiar with network architecture such as GSM, UMTS and LTE 

• Excellent knowledge of Cellular and ISP networks 

• Team player with the ability to work and multi-task in a fast-paced environment 

• Familiar with Microsoft products 

• Good analytical and problem solving skills 

By submitting your personal data to Emtel Ltd, you acknowledge having read and consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

If your profile matches above requirements, please send your resume to careers@emtel.com with subject line Network Engineers (Under Trainee Engineer Scheme)  latest Friday, 20 June 2025.