FAQ BizConnect




  • If I have an issue with my BizConnect service, how quickly will the problem be resolved?
  • I am not getting Wi-Fi? My modem is on, but the Wi-Fi LED is not lighting up?
  • I am not getting Wi-Fi? All Led on the modem is on.
  • I have Wi-Fi access on my PC, but the modem is refusing to connect to my smartphone. I am sure that I am typing the correct password?
  • I had connection to the internet for a few minutes and then I got an “IP Address Conflict” message?
  • I have connection to the Internet, but not having access to this particular site (
  • I am connected to the Internet, but my emails are not downloading?
  • My Company tells me that I need to disable proxy, to be able to get access to internet. How do I do that?
  • My Internet connection is erratic. It is disconnecting every now and then?
  • I am not getting the speed which I initially purchased from EMTEL?
  • I hear a strange sound near the modem / I have a strange smell near the modem, my modem is burning hot, what do I do?
  • My pet has eaten my power cable; my kid has broken the modem, what do I do?

Terminology & Glossary

Please find below some commonly used phrases or abbreviations relating to your role at Emtel.

ADSL – Asymmetric Digital Subscriber Line – a method of transmitting high speed data and voice simultaneously over a copper phone line.

BTS – Base Transceiver Station is a piece of equipment that facilitates wireless communication between user equipment (BIZCONNECT)) and a network (Emtel).

DB – Decibel - Unit of measurement of the loudness (intensity) of a sound or the strength of a signal, computed as the signal to noise ratio

BROWSER - a computer program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web (www). Examples are Microsoft Internet Explorer, Firefox, and Google Chrome.

COOKIES: is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.

DOWNSTREAM - Data transfer from the Internet to the user, also known as "Download"

FO – Fibre Optic - The use of thin flexible fibres of glass or other transparent solids to transmit light signals, chiefly for telecommunications or for internal inspection of the body.

FTTH – Fibre to the Home – a generic term for any broadband network architecture which deploys optical fiber all the way to the relevant end-user premise

FTTB – Fibre to the Building – same as above

FAQ – Frequently Asked Questions by customers

FIREWALL: is a network security system that controls the incoming and outgoing network traffic based on an applied rule set. .

GB – Gigabyte - is the unit of measurement used to indicate, among others, the volume of data you can transfer (mails, web pages,music, movie files). It includes your download and upload data

IP - Internet Protocol - method that computers use to communicate over the internet

IP ADDRESS - is a numerical label assigned to each device, (e.g., computer, printer, modem), participating in a computer network that uses the Internet Protocol for communication.

ISP - Internet Services Provider – A Company providing internet services

LAN – Local Area Network

LATENCY - Network latency is an expression of how much time it takes for a packet of data to get from one designated point to another. Most often measured through PING tests / Check OOKLA

LOS – Line of Sight

MAC ADDRESS - Media Access Control – is a unique identifier assigned to network interfaces for communications on the physical network segment.
Mbps - Megabits per Second – It is used to measure data transfer speeds of high bandwidth connections, such as Ethernet and cable modems.

MODEM - (modulator-demodulator) is a device that modulates signals to encode digital information and demodulates signals to decode the transmitted information

POA – Proof of Address

POTS - Plain Old Telephone Service. Fixed Phone Line service.

PVN – Private Virtual Network

TRANSCEIVER -is a device comprising both a transmitter and a receiver which are combined and share common circuitry or a single housing

VoIP – Voice over Internet Protocol (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet

VPN – Virtual Private Network

SECTOR - A sector antenna refers to a type of directional microwave antenna with a sector-shaped radiation pattern. Our Base stations have numerous sectors to broadcast the BIZCONNECT service.

SSID – Service set identifier (Wi-Fi) is the technical term for a network name. When you set up a wireless home network, you give it a name to distinguish it from other networks in your neighborhood. You'll see this name when you connect your computer to your wireless network.
Upstream – US - Data transfer from the user to the Internet, also known as "Upload"

Wi-Fi – a facility allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area.

WPA2 – PSK - Abbreviation for Wi-Fi Protected Access 2 - Pre-Shared Key. Wi-Fi Password.