How to Get Started with Biz Connect
- What is BiZConnect?
- I am interested, how must I proceed to get BizConnect?
- What is the contractual period for the BizConnect service?
- Is a fixed telephone line needed at my house to install the BizConnect service?
- Can the installation be done during the weekend? Or after office hours?
- How many power sockets are required to install the BizConnect equipment at my house?
- Is there a warranty on the BizConnect equipment?
- Is the telephone number provided with my BizConnect considered as a fixed telephone line?
- Does the fixed phone provided have to be installed close to the BizConnect modem?
- Can I make calls while being connected to Internet at the same time?
- Is the BizConnect equipment surge protected?
- Whose responsibility is it if I have a power surge and the modem is damaged?
- Do you sell power surge?
- Will I be charged if the equipment becomes faulty? If yes, how much?
- Will the service still working in bad weather?
- Will the BizConnect modem provide Wi-Fi?
- Can the Wi-Fi coverage be extended?
- Can I receive TV via this modem?
- Can I receive Canal+/ CanalSat/ Parabole/DSTV via this dish and modem?
Details of the Service & Billing
- When will I receive my bills and what are the rates?
- What happens if I don’t pay my bills on time?
- Is a Fair Usage Policy applicable to the BizConnect service?
- What is the password of my BizConnect and where can I find it? Can I change it?
- Can I choose my phone number after it has been allocated?
- I already have an Emtel Home & Office. Can I retain the current Home & Office phone number?
- How much do I have to pay over and above the unlimited free calls? What are the costs for calling a mobile phone or another country?
- How do I know if I have used up the free calls? What happens if I go beyond? Will the service be stopped at a point in time?
- Is CLI (Caller Line Identification), enabled on my BizConnect fixed line service or do I have to pay for this Value Added Service?
- I can see 2 phone ports in my BizConnect modem. Does this mean that I can have 2 phones and 2 phone numbers?
- Is internet TV included in your offer?
- Do you supply an email address with the BizConnect service?
- I don’t want the phone and or the Dongle. Will I have a reduced price?
- I am relocating to a new place, can you move my installation to my new location? How much do I have to pay for this service?
- What happens to the 1 year Minimum Subscription Period, if I don’t have the service at my new place?
- Is there any convenient method of payment for the BizConnect service?
- If I don’t pay by direct-debit, I need to pay Rs 50 more. Why is that?
- You have charged me more than my Minimum Monthly Subscription Fee. Why?
- What happens if I want to stop the service during that Minimum Subscription Period?
Details of Mobile Plan
- How to activate an Emtel Company Plan?
- How much will I pay for the first month?
- How much will I be charged if I opt for BizConnect plan with 3 beneficiaries?
- How does Emtel BizConnect work?
- Who is involved?
- Is there a limited number of beneficiaries I can add?
- Do I need to change my plan when I add company member (s)?
- Can I select which type of service to share?
- To whom is the Emtel Company Plan applicable to?
- On whose name will the bill be issued?
- Will my Company members receive bills for their usage?
- My Company connections are under different name and registered address. How do I add them in my Emtel Company Plan?
- Being the sharer, can I view all the plan beneficiaries’ usage?
- Can I use International Roaming on these plans?
- What happens when all the allowances in the plan are over?
- Being the beneficiary, what happens in case of non-payment of bill by the sharer?
- By when I need to make payment?
- to pay your bill. How can I check my balance?
- Can I be the beneficiary of 2 different Emtel Company Plans?
- I have a BizConnect. Is Emtel Company plan available for me?
- If I have an issue with my BizConnect service, how quickly will the problem be resolved?
- I am not getting Wi-Fi? My modem is on, but the Wi-Fi LED is not lighting up?
- I am getting Wi-Fi but my modem LEDs are not lighting up?
- I have Wi-Fi access on my PC, but the modem is refusing to connect to my smartphone. I am sure that I am typing the correct password?
- I am not getting connection to Internet?
- I have switched my modem on and off a few times, but I am not having access to Internet?
- I had connection to the internet for a few minutes and then I got an “IP Address Conflict” message?
- I can connect to internet but cannot access a particular website.
- I am connected to the Internet, but my emails are not downloading?
- My Company tells me that I need to disable proxy, to be able to get access to internet. How do I do that?
- My Internet connection is intermittent. It is disconnecting every now and then?
- I am not getting the speed which I initially purchased from EMTEL?
- My modem has a USB Port, can I play videos through that? If not what is the use of this USB Port?
- I have plugged my fixed phone to the socket, but I cannot hear a dial tone?
- I cannot make any outgoing calls.
- I cannot receive any calls? [OR] I cannot receive calls from a fixed number or a mobile number or an international number?
- I can hear myself when I make a call?
- The call is very noisy and static; poor quality?
Terminology & Glossary
Please find below some commonly used phrases or abbreviations relating to your role at Emtel.
ADSL – Asymmetric Digital Subscriber Line – a method of transmitting high speed data and voice simultaneously over a copper phone line.
BTS – Base Transceiver Station is a piece of equipment that facilitates wireless communication between user equipment (BIZCONNECT)) and a network (Emtel).
DB – Decibel - Unit of measurement of the loudness (intensity) of a sound or the strength of a signal, computed as the signal to noise ratio
BROWSER - a computer program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web (www). Examples are Microsoft Internet Explorer, Firefox, and Google Chrome.
COOKIES: is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.
DOWNSTREAM - Data transfer from the Internet to the user, also known as "Download"
FO – Fibre Optic - The use of thin flexible fibres of glass or other transparent solids to transmit light signals, chiefly for telecommunications or for internal inspection of the body.
FTTH – Fibre to the Home – a generic term for any broadband network architecture which deploys optical fiber all the way to the relevant end-user premise
FTTB – Fibre to the Building – same as above
FAQ – Frequently Asked Questions by customers
FIREWALL: is a network security system that controls the incoming and outgoing network traffic based on an applied rule set. .
GB – Gigabyte - is the unit of measurement used to indicate, among others, the volume of data you can transfer (mails, web pages,music, movie files). It includes your download and upload data
IP - Internet Protocol - method that computers use to communicate over the internet
IP ADDRESS - is a numerical label assigned to each device, (e.g., computer, printer, modem), participating in a computer network that uses the Internet Protocol for communication.
ISP - Internet Services Provider – A Company providing internet services
LAN – Local Area Network
LATENCY - Network latency is an expression of how much time it takes for a packet of data to get from one designated point to another. Most often measured through PING tests / Check OOKLA
LOS – Line of Sight
MAC ADDRESS - Media Access Control – is a unique identifier assigned to network interfaces for communications on the physical network segment.
Mbps - Megabits per Second – It is used to measure data transfer speeds of high bandwidth connections, such as Ethernet and cable modems.
MODEM - (modulator-demodulator) is a device that modulates signals to encode digital information and demodulates signals to decode the transmitted information
POA – Proof of Address
POTS - Plain Old Telephone Service. Fixed Phone Line service.
PVN – Private Virtual Network
TRANSCEIVER -is a device comprising both a transmitter and a receiver which are combined and share common circuitry or a single housing
VoIP – Voice over Internet Protocol (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet
VPN – Virtual Private Network
SECTOR - A sector antenna refers to a type of directional microwave antenna with a sector-shaped radiation pattern. Our Base stations have numerous sectors to broadcast the BIZCONNECT service.
SSID – Service set identifier (Wi-Fi) is the technical term for a network name. When you set up a wireless home network, you give it a name to distinguish it from other networks in your neighborhood. You'll see this name when you connect your computer to your wireless network.
Upstream – US - Data transfer from the user to the Internet, also known as "Upload"
Wi-Fi – a facility allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area.
WPA2 – PSK - Abbreviation for Wi-Fi Protected Access 2 - Pre-Shared Key. Wi-Fi Password.