BizConnect


BizConnect


A unique all-in-one offer for your business.

BizConnect is a tailored offer to support SMEs in their business growth.  It is a unique offer which takes care of all your telecommunications needs while you focus on your business:  Unlimited Internet, calls & unlimited SMS, fixed phone, SIM cards, special mobile tariff for all your employees.

Internet Services
  • Unlimited Internet
  • FREE dongle and Wi-Fi


Mobile Services
  • Unlimited calls within the group
  • Unlimited mobile internet
  • 870 mins calls included

Fixed Line
  • Unlimited calls (Emtel to Emtel)
  • Up to 500 mins towards other local operators
  • Fixed phone

Offers as from Rs 1299 per month

Email: BizConnect@emtel.com

Tel :8970

Like all the other residential internet services in the world, our Airbox plans indeed come with specific data allocations, and are governed by a Fair Usage Policy. You may consult Emtel’s Fair Usage Policy, on our web site www.emtel.com.

TERMINOLOGY/GLOSSARY

Please find below some commonly used phrases or abbreviations relating to your role at Emtel.

ADSL – Asymmetric Digital Subscriber Line – a method of transmitting high speed data and voice simultaneously over a copper phone line.

BTS – Base Transceiver Station is a piece of equipment that facilitates wireless communication between user equipment (BIZCONNECT)) and a network (Emtel).

DB – Decibel - Unit of measurement of the loudness (intensity) of a sound or the strength of a signal, computed as the signal to noise ratio

BROWSER - a computer program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web (www). Examples are Microsoft Internet Explorer, Firefox, and Google Chrome.

COOKIES: is a small piece of data sent from a website and stored in a user's web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user's previous activity.

DOWNSTREAM - Data transfer from the Internet to the user, also known as "Download"

FO – Fibre Optic - The use of thin flexible fibres of glass or other transparent solids to transmit light signals, chiefly for telecommunications or for internal inspection of the body.

FTTH – Fibre to the Home – a generic term for any broadband network architecture which deploys optical fiber all the way to the relevant end-user premise

FTTB – Fibre to the Building – same as above

FAQ – Frequently Asked Questions by customers

FIREWALL: is a network security system that controls the incoming and outgoing network traffic based on an applied rule set. .

GB – Gigabyte - is the unit of measurement used to indicate, among others, the volume of data you can transfer (mails, web pages,music, movie files). It includes your download and upload data

IP - Internet Protocol - method that computers use to communicate over the internet

IP ADDRESS - is a numerical label assigned to each device, (e.g., computer, printer, modem), participating in a computer network that uses the Internet Protocol for communication.

ISP - Internet Services Provider – A Company providing internet services

LAN – Local Area Network

LATENCY - Network latency is an expression of how much time it takes for a packet of data to get from one designated point to another. Most often measured through PING tests / Check OOKLA

LOS – Line of Sight

MAC ADDRESS - Media Access Control – is a unique identifier assigned to network interfaces for communications on the physical network segment.

Mbps - Megabits per Second – It is used to measure data transfer speeds of high bandwidth connections, such as Ethernet and cable modems.

MODEM - (modulator-demodulator) is a device that modulates signals to encode digital information and demodulates signals to decode the transmitted information

POA – Proof of Address

POTS - Plain Old Telephone Service. Fixed Phone Line service.

PVN – Private Virtual Network

TRANSCEIVER -is a device comprising both a transmitter and a receiver which are combined and share common circuitry or a single housing

VoIP – Voice over Internet Protocol (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet

VPN – Virtual Private Network

SECTOR - sector antenna refers to a type of directional microwave antenna with a sector-shaped radiation pattern. Our Base stations have numerous sectors to broadcast the BIZCONNECT service.

SSID Service set identifier (Wi-Fi) is the technical term for a network name. When you set up a wireless home network, you give it a name to distinguish it from other networks in your neighborhood. You'll see this name when you connect your computer to your wireless network.

UpstreamUS - Data transfer from the user to the Internet, also known as "Upload"

Wi-Fia facility allowing computers, smartphones, or other devices to connect to the Internet or communicate with one another wirelessly within a particular area.

WPA2 – PSK - Abbreviation for Wi-Fi Protected Access 2 - Pre-Shared Key. Wi-Fi Password.

What is BiZConnect?
The offer is to provide broadband (fix & mobility), fix line services and mobile services to the customer.
I am interested, how must I proceed to get BizConnect?

We invite you to fill a Sales Order Summary Form and submit a copy of your ID, a proof of address, BRN certificate and any other required information. Once installed, you can use your BizConnect right

What is the contractual period for the BizConnect service?

The Minimum Subscription Period is 12 months.

Is a fixed telephone line needed at my house to install the BizConnect service?

No. However, you will be provided with a fixed phone and a fixed line number as part of the BizConnect bundle. You will also benefit from free minutes of calls towards any number every month depending of choose package in BizConnect portfolio of product (BASIC, EXECUTIVE, PRO). There is no monthly rental fee to be paid for your BizConnect fixed telephone line.

Can the installation be done during the weekend? Or after office hours?

This is a Plug and Play services no intervention on site required

How many power sockets are required to install the BizConnect equipment at my house?

One electrical sockets, with a good earth, will be necessary to connect the BizConnect modem.

Is there a warranty on the BizConnect equipment?

Yes, the BizConnect equipment is covered with a 12months Warranty. Conditions apply.

Is the telephone number provided with my BizConnect considered as a fixed telephone line?

Yes. It is a fixed phone line and the usual rates will apply. The rates are available on www.emtel.com

Does the fixed phone provided have to be installed close to the BizConnect modem?

Not necessarily. You can extend the distance using any standard RJ11 telephone extension cable, if same is necessary.

Can I make calls while being connected to Internet at the same time?

Yes, you can use both services simultaneously.

Is the BizConnect equipment surge protected?

No. The equipment is not surge protected. We advise you to use a good earth and ensure that your equipment is always connected through certified multiplugs or power sockets to prevent any damage.

Whose responsibility is it if I have a power surge and the modem is damaged?

We strongly advise you to always power the BizConnect through certified power sockets or certified electrical extension cards. Emtel will not be held responsible for damage caused due to a power surge.

Do you sell power surge?

Unfortunately we do not sell any. You can find them at the most recognised IT hardware stores selling certified electrical accessories.

Will I be charged if the equipment becomes faulty? If yes, how much?

You will not be charged unless you are found responsible for the fault through misuse or tampering. If it is the case, you will be charged at the rate applicable for the equipment at that point in time.

Will the service still working in bad weather?

The BiZ Connect service is a best effort basis.

Will the BizConnect modem provide Wi-Fi?

Yes. The modem provides Wi-Fi.

Can the Wi-Fi coverage be extended?

Yes, it can be done using wired or wireless certified Wi-Fi extenders. Wifi extension can be purchased at any resellers shop, however, Emtel does not provide same for instance.

Can I receive TV via this modem?

The BizConnect service offers high speed unlimited internet and a voice service. No TV services for the time being.

Can I receive Canal+/ CanalSat/ Parabole/DSTV via this dish and modem?

No. This is not possible through BizConnect offer.
However, you can subscribe to the TV option for Canal + at any of our Emtel & MCV shops.

If I have an issue with my BizConnect service, how quickly will the problem be resolved?
The time taken will depend on the type and complexity of the issue you are experiencing. While we will try to resolve, most issues, remotely, at the first call.
I am not getting Wi-Fi? My modem is on, but the Wi-Fi LED is not lighting up?

Please try to connect to the modem using an Ethernet cable to a Laptop or PC. Open your default Internet browser. Type your cable modem’s IP Address, which can be found under your modem; e.g. - ‘192.168.0.1’. On the login screen prompt, leave the username text blank and enter the default password ‘admin’. Upon successfully login, Click on Gateway Tab, then on Wireless sub tab, then on Radio, on the menu list, on the left. Check if the Interface is set to ‘Enabled’, if not select ‘Enable’ and click Apply. Check if the LED is now ON and check you Wi-Fi access again. If you are not sure about the SSID and password, same references are available under your modem, and are also printed, on your Self Help Guide. If the SSID and password have been changed, post the initial installation, connect to the modem using an Ethernet cable and a Laptop or PC. Open your default Internet browser. Type your cable modem’s IP Address ‘192.168.0.1’. On the login screen prompt, leave the username text blank and enter the default password ‘admin’. Upon successfully login, Click on Gateway Tab, then on Wireless sub tab, then on Primary Network on the menu list on the left. You shall see the SSID and password (Enable Show Key) and you can even change them if you wish.

I am getting Wi-Fi but my modem LEDs are not lighting up?

Please call our Dedicated Customer Service Team on 8970 to report the fault and receive prompt assistance. 

I have Wi-Fi access on my PC, but the modem is refusing to connect to my smartphone. I am sure that I am typing the correct password?

Please check if you are selecting the correct SSID (name of your Modem). Enable the option to show the password, then enter the right password, when requested on your smartphone.
If not working, please switch off and ON again, your smartphone, and repeat the operation.
If you are connected by Wi-Fi, check if the Wireless LED light is Green, then check if you are selecting the correct SSID (printed under your Modem). If the SSID and password are correct (No Incorrect password notification) and still no internet access, try a different Wi-Fi enabled device. If it still does not work, turn off the modem and ON again.

Wait for 1 min and then try to connect your smartphone to your modem again. If it still does not work and no Access List has been configured on the modem, try on a different Wi-Fi enabled device. If still no luck, try connecting a device using an Ethernet cable over any of the 4 Ethernet ports on the modem and test again. Lastly if the same issue persists, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded. Test again after 3 minutes, if it still does not work, call our dedicated customer service team on 8970 to report the fault.

I am not getting connection to Internet?

Thank you for your call, let me see if I can help you through the phone. Could you please check if the modem is ON (The Power LED of the modem must be Green and not flashing), Check if the DS and US LEDs are Green and not flashing. Check if the Online LED is Green and even flashing. If you are connected via an Ethernet cable, change the Ethernet cable and test again. If it still does not work, change to a different Ethernet port on the Modem, if it still does not work, turn off the modem and on again, wait for 1 min and try again.

If it still does not work and no Access List has been configured on the modem, try on a different device over Ethernet cable. Lastly if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded. Test again after 3 minutes, if it still does not work, call our dedicated customer service team on ‘8970’ to report the fault.

If you are connected over WiFi, check if the Wireless LED is Green, Then check if you are selecting the correct SSID (As printed on the Quick Installation Guide, Cable modem box and under the cable modem), If the SSID and password is correct (No Incorrect password notification) and still no internet access, try on a different WiFi enabled device. If still does not work, turn off the modem and on again, wait for 1 min and try again. If still if does not work and no Access List has been configured on the modem, try on a different WiFi enabled device. If still no luck, try connecting a device using an Ethernet cable over any of the 4 Ethernet ports on the modem and test again. Lastly if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded. Test again after 3 minutes, if still it does not work, call our dedicated customer service team on 8970 to report the fault.

I have switched my modem on and off a few times, but I am not having access to Internet?

Thank you for your call. Let’s see if I can help you through the phone. Could you please check if the modem is powered on correctly (The Power LED of the modem must be Green and not flashing), check if the DS and US LEDs are Green and not flashing.

Check if the Online LED is Green and even flashing. If you are connected via an Ethernet cable, change the Ethernet cable and test again. If still does not work, change to a different Ethernet port on the Modem, if it still does not work, turn off the modem and on again, wait for 1 min and try again. If it still does not work and no Access List has been configured on the modem, try on a different device over Ethernet cable. Lastly if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded.

Test again after 3 minutes, if it still does not work, call our dedicated customer service team on 8970 to report the fault.

If you are connected over Wi-Fi, Check if the Wireless LED is Green, Then check if you are selecting the correct SSID (As printed on the Quick Installation Guide, Cable modem box and under the cable modem), If the SSID and password is correct (No Incorrect password notification) and still no internet access, try on a different Wi-Fi enabled device. If it still does not work, turn off the modem and on again, wait for 1 min and try again. If it still does not work and no Access List has been configured on the modem, try on a different Wi-Fi enabled device. If still no luck, try connecting a device using an Ethernet cable over any of the 4 Ethernet ports on the modem and test again. Lastly if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded. Test again after 3 minutes, if it still it does not work, call our dedicated customer service team on 8970 to report the fault.

I had connection to the internet for a few minutes and then I got an “IP Address Conflict” message?

Let’s try to understand what happened. Power off the device on which you received the “IP Address Conflict” message and turn it back on and try again. If you are still experiencing the same message, please turn off the modem and on again, wait for 1 min and try again. Lastly if still getting the same message, please locate the reset button, at the back of the modem, and press over it for 5 seconds continuously, to get the default settings, of the modem, loaded. Test again after 3mins. If the message persists, please call our Dedicated Customer Service Team, on 8970 to report the fault and receive the appropriate assistance.

I can connect to internet but cannot access a particular website.

a. Please check if you have accessed this particular website before.
b. Is this a website you usually use?
c. Is it an internal website or shared over the internet?
d. It is a website specifically used on your workplace network, please check with your company’s network administrator or IT Manager.
e. Did you enabled parental control on the modem and/or any application on the device such as Anti-Virus or Firewall? If so, please disable same and test again.

I am connected to the Internet, but my emails are not downloading?

Please contact your email service provider, for assistance.

My Company tells me that I need to disable proxy, to be able to get access to internet. How do I do that?

For this issue you need to see with your company’s network administrator or IT Manager, to help you on this specific challenge.

My Internet connection is intermittent. It is disconnecting every now and then?

First power down the device on which you are accessing the internet and back on again and test. If that does not solve the issue, check if the modem is powered on correctly (The power adapter is not loose in the electrical socket nor the other end entering the modem). Check if the Power LED of the modem is Green and not flashing), Check if the DS and US LEDs are Green and not flashing. Check if the Online LED is Green and even flashing. If you are connected via an Ethernet cable, change the Ethernet cable and test again.

If still intermittent, change to a different Ethernet port on the Modem, if still does not work, turn off the modem and on again, wait for 1 min and try again. If still if does not work, try on a different device over Ethernet cable. Lastly if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded. Test again after 3 minutes, if still it does not work, call our dedicated customer service team on 8970 to report the fault.

If you are connected over WiFi, Check if the Wireless LED is Green, Then check if you are selecting the correct SSID (As printed on the Quick Installation Guide, Cable modem box and under the cable modem), If the SSID and password is correct (No Incorrect password notification) and still no internet access, try on a different WiFi enabled device. If still does not work, turn off the modem and on again, wait for 1 min and try again.

If still if does not work, try on a different WiFi enabled device. If still no luck, try connecting a device using an Ethernet cable over any of the 4 Ethernet ports on the modem and test again. Lastly if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds to get the default settings of the modem loaded. Test again after 3 minutes, if still it does not work, call our dedicated customer service team on ‘8970’ to report the fault.

I am not getting the speed which I initially purchased from EMTEL?

Open your Internet Browser, go to speedtest.net, select server “Emtel” for a local test and “Ealing-UK” for an international test and check your speeds. Should you wish to check the speed from your portable devices, kindly note that some applications are available on the different OS stores.
Service offered is on a best-effort basis and you can enjoy speed up to the subscribed package, up to 10Mbps, or 30Mbps.

My modem has a USB Port, can I play videos through that? If not what is the use of this USB Port?

The USB port allows the sharing of contents on the USB to the devices which are connected on the modem.

I have plugged my fixed phone to the socket, but I cannot hear a dial tone?

Did you connect on Port 1 on the modem? If yes, is the LED for Phone 1 Green?  If yes, change the telephone cable and try again. If no, turn off the modem and on and try again. Lastly, if you are still experiencing same issue, locate the reset button, at the back of the modem, and press it for 5 seconds continuously, to get the default settings of the modem loaded. Test again after 3mins. If it is still not working properly, please call our Dedicated Customer Service on 8970 to report the fault and receive the appropriate support.

I cannot make any outgoing calls.

Does incoming call work? (Agent to check billing status to understand if any calls barring is applicable).
If billing is ok, turn off the modem and on, and try again. Lastly, if still with the same issue, locate the reset button at the back of the modem and press over 5 seconds, continuously, to get the default settings of the modem loaded. Test again after 3mins, if still it does not work, please call our Dedicated Customer Service team on 8970 to report the fault and receive the appropriate support.Can the Wi-Fi coverage be extended?

Yes, it can be done using wired or wireless certified Wi-Fi extenders. Wifi extension can be purchased at any resellers shop, however, Emtel does not provide same for instance.

I cannot receive any calls? [OR] I cannot receive calls from a fixed number or a mobile number or an international number?

Do outgoing calls work? (Agent to check billing status & any call barring on service).
If billing ok, turn off the modem and on and try again. Lastly, if still with the same issue, locate the reset button, at the back of the modem, and press over 5 seconds continuously, to get the default settings of the modem loaded. Test again after 3mins, if still it does not work, call our dedicated customer service team on 8970 to report the fault and receive the appropriate support.

I can hear myself when I make a call?

Please turn off the modem and on and try again. If still with the same issue, locate the reset button at the back of the modem and press over 5 seconds continuously to get the default settings of the modem loaded. Test again after 3mins, if still it does not work, please call our dedicated customer service team on 8970 to report the fault and get the appropriate support. 

The call is very noisy and static; poor quality?

Turn off the modem and on and try again. If still with the same issue, locate the reset button at the back of the modem and press over 5 seconds continuously, to get the default settings of the modem loaded. Test again after 3mins, if still it does not work, please call our dedicated customer service team on 8970 to report the fault and receive the appropriate service.

When will I receive my bills and what are the rates?
Bills are issued at the beginning of each month and will be sent through e-mail and this will give you benefit of Rs 30, else Rs 30 print bill fee will be charged.

Each bill will include your Minimum Monthly Subscription Fee and any extra charges eventually applicable for the voice service, which are not included in your bundle.

Your first bill will include:
  • the number of days of service consumed during the month of subscription
  • on a pro-rata basis the rental and the usage the current month of service
  • one month subscription fee in advance
  • Any additional chargeable calls done through your BizConnect voice service (during the month of subscription)
What happens if I don’t pay my bills on time?

As all bills are issued on the same date each month, we request that Customers settle their bills by the Due Date, which will also remain the same every month. If you do not settle the outstanding balance on your current service by the Due Date, a Late Payment Charge (LPC) of 10% of the outstanding amount will be applicable and the lines will be disconnected until payment is processed.

Is a Fair Usage Policy applicable to the BizConnect service?

A Fair Usage Policy is applicable to help us ensure that all our BizConnect subscribers are, at all times, enjoying the service and getting value for their money. Our Fair Usage Policy is available on our website, www.emtel.com .With 1 TB of data should not be a problem.

What is the password of my BizConnect and where can I find it? Can I change it?
  • Your Wi-Fi password is printed under your BIZCONNECT modem and on the Quick Installation Guide supplied with the modem. Please refer to the WPA2 – PSK reference, it is actually your Wi-Fi password.
  • Yes you can change it.

o Open your internet browser, then type your cable modem’s IP Address ‘192.168.0.1’. On the login screen prompt, leave the username text blank and enter the default password, which is ‘admin’.

o Upon successful login, click on Gateway Tab, then on Wireless sub tab, then on Primary Network on the menu list, on the left.

o You will see the SSID and password (Enable Show Key). You can change the SSID & password from there.

Can I choose my phone number after it has been allocated?

You may choose the last 4 digits depending on the availability.

I already have an Emtel Home & Office. Can I retain the current Home & Office phone number?

You can retain if you keep the line active else this is unfortunately not possible.

How much do I have to pay over and above the unlimited free calls? What are the costs for calling a mobile phone or another country?

Over and above the free calls, you will be charged Rs 0.60/minute for calls towards all Local Fixed Lines. Calls towards Local Mobile Lines are charged at Rs 1.45/min. Rates for international long distance calls (ILD) can be viewed on www.emtel.com

How do I know if I have used up the free calls? What happens if I go beyond? Will the service be stopped at a point in time?

For the mobile plan, the Parent will receive an SMS. As for Fixed Services, the notification is on the device on which the customer needs to login.

This service applies only to fixed phone lines. No monitoring is done for the calls made towards mobile, international & premium numbers. If you go over the limit, the service will not be stopped. However, you will be charged for the additional calls.

Is CLI (Caller Line Identification), enabled on my BizConnect fixed line service or do I have to pay for this Value Added Service?

The CLI is enabled and is free on your BizConnect fixed phone line. Should you wish to enjoy this facility, you just need to replace the fixed phone we supplied to you with a CLI enabled one (with Digital screen).

I can see 2 phone ports in my BizConnect modem. Does this mean that I can have 2 phones and 2 phone numbers?

No. Only one number is provisioned and supplied for free upon your subscription. 

Is internet TV included in your offer?

Not for now but it may be eventually possible in the future.

Do you supply an email address with the BizConnect service?

Not for now but it may be eventually possible in the future.

I don’t want the phone and or the Dongle. Will I have a reduced price?

Unfortunately no. These extra services have been offered to you as part of the bundled package.

I am relocating to a new place, can you move my installation to my new location? How much do I have to pay for this service?

If your new house is covered by the service, then yes. BizConnect is a Plug and Play offer you just have to connect your device to power at your new location, no cost incurred for the relocation.

What happens to the 1 year Minimum Subscription Period, if I don’t have the service at my new place?

A proof of relocation will have to be submitted. If your new place is not covered by the service, Emtel will cancel your subscription at no cost.

Is there any convenient method of payment for the BizConnect service?

Yes, Direct Debit is available. Our sales people will be honoured to guide you through the registration process.

If I don’t pay by direct-debit, I need to pay Rs 50 more. Why is that?

Most customers prefer the convenience of a Direct Debit payment option, but for those who do not wish to have Direct Debit attached to their Service, there will be a Rs 50/month fee which represent the manual processing fee.

You have charged me more than my Minimum Monthly Subscription Fee. Why?

It may happen, in any given month, for the following reasons:
It is the 1st bill you are receiving. As your service has been activated during the previous month, you have exceptionally, on this 1st bill, been charged for the days of service during the installation month, and also your monthly Minimum Subscription Fee, (ex. Rs 1299 for BizConnect BASIC Offer), which is payable, in advance, every month.

  • You have consumed other Emtel services, which aren’t included in your Minimum Monthly Subscription Fee. For ex:
  • Calls made towards International numbers
  • Premium numbers and
  • On-Site Visits for Repairs, Replacements or Relocations of any Equipment may have incurred a cost to you, and as a result, same have been added to your Bill.
What happens if I want to stop the service during that Minimum Subscription Period?

In case you wish to cancel your subscription prior to the end of the Minimum Subscription Period:

  • an Early Termination Charge (ETC) fee will apply
  • the ETC amounts to your current package’s Monthly Subscription fee, multiplied by the number of remaining months, in the current Subscription Period

ETC is not payable by the Subscriber if Emtel cannot provide the Service. Late Payment Charges (LPC) will apply in case you do not pay any or all balance owed to Emtel by the due date. LPC is equal to 10% of the outstanding balance owed. In case of Loss, Damage, Robbery, or Tampering of any Emtel Equipment on your premises, the following replacement charges will apply.

  • Modem Replacement – Rs 3, 100 (VAT Incl.)
  • Phone set ( waiting costing ) – Rs 360 (VAT incl)
  • Dongle ( Waiting costing ) – Rs 1,500 (VAT incl)
How to activate an Emtel Company Plan?
Visit an Emtel Showroom with your National Identity Card, BRN certificate and a proof of address (CEB or CWA)
How much will I pay for the first month?

Being the sharer, you will be charged a pro-rated amount depending on the date you subscribe to the service + one month in advance. This is applicable for both your chosen plan and the rental fee depending of Package you have chosen.

How much will I be charged if I opt for BizConnect plan with 3 beneficiaries?
Basic BizConnectExecutive BizConnectPro BizConnect
Price per Months Rs 1299 1799 2299
  • Rs 1299 for Basic BizConnect
    Rs 99 per Beneficiary added ( First SIM is free ), in your case Rs 99 x2 = Rs 198
  • For Executive BizConnnect Rs 79 per Beneficiary added ( First SIM is Free )
  • For Pro BizConnect Rs 49 per Beneficiary added ( First SIM is Free )
How does Emtel BizConnect work?

Emtel BizConnect allows you to get the most of your plan by sharing the allowances
(Minutes, texts and internet) of your plan with 2 to 15 other members.

Who is involved?

1. Sharer/Company
When you share your mobile plan you become the sharer

  • The sharer manages the account and has one bill for all connections within the plan.
  • The sharer can add beneficiaries to his plan
  • The sharer can call the beneficiaries for free

2. Beneficiary

  • Beneficiaries can use calls and internet from the sharer’s plan
  • On most plans, a maximum of 15 beneficiaries can be added
  • Beneficiary can call other beneficiaries and sharer for free
  • The beneficiary does not pay for any usage done.
  • Costs are borne by the sharer
Is there a limited number of beneficiaries I can add?

You can share your plan with a maximum of 15 members with BizConnect EXECUTIVE and PRO, Up to 10 Users for BizConnect Basic.
A monthly fee will be charged for each added beneficiary. The usage will be on a first come first serve basis.

Do I need to change my plan when I add company member (s)?

Yes, you should opt for any of the 3 available plans. You will be required to visit an Emtel
Showroom or contact a corporate sales person to complete the formalities along with your National Identity card a proof of address and BRN Number.

Can I select which type of service to share?

No, all the allowances in your plan will be shared between you and all your beneficiaries.

To whom is the Emtel Company Plan applicable to?

Any subscribers can opt for this plan, however all members will have to be Emtel postpaid subscribers only.

On whose name will the bill be issued?

The bill will be issued to the name and address of the Company

Will my Company members receive bills for their usage?

No, your Company members will not receive any separate bill as long as they are in your Company plan. There will be one bill issued to the company.

My Company connections are under different name and registered address. How do I add them in my Emtel Company Plan?

For adding existing Emtel connections, the connections will have to be transferred to your name by the consent of that Company member. All members under the Emtel Company Plan (sharer and beneficiaries) will be under the name of the sharer.

Being the sharer, can I view all the plan beneficiaries’ usage?

Yes, same can be viewed on Self Care. However, none of the beneficiary can request for the usage detailed neither for himself nor any other beneficiaries.

Can I use International Roaming on these plans?

No, the benefits available on those plans are for local use only that is can be used only in Mauritius, Rodrigues and Agalega. In case, any beneficiary member requires roaming service, approval of sharer and a roaming deposit are required.sories.

What happens when all the allowances in the plan are over?

Sharer will be charged excess tariff as follows:

ServiceTariff
Emtel to Emtel
Rs 1/min
Emtel to other Mobiles
Rs 3.06/min
Emtel to Fixed Rs 3.12/min
International SMS Rs 0.5/SMS
Mobile internet Rs 2.53/MB
Note that sharer and beneficiaries will be able to make excess usage up to the monthly limit set on the sharer mobile number.
Being the beneficiary, what happens in case of non-payment of bill by the sharer?

In case of non-payment of bill, services of entire Company will be disconnected.

By when I need to make payment?

You have 1 month to effect payment. Example for the June bill, you will have up to the 31st July to pay your bill.

How can I check my balance?

The sharer can check his available balance by dialing *122# on his mobile number, however beneficiaries cannot do same.
Or you can log on to Self- care.

Can I be the beneficiary of 2 different Emtel Company Plans?

No, a beneficiary can be the member of only 1 plan at any time.

I have a BizConnect. Is Emtel Company plan available for me?

Emtel Company Plan is not available for corporate customers.

TERMS & CONDITIONS Company Plan

  • Emtel Company Plan is available for new and existing postpaid mobile subscribers
  • The plans allow a postpaid user to create a ‘Company’ of up to 15 member(s) including himself/herself and share the benefits of his/her plan with them.
  • A monthly fee will be applicable per beneficiary will be borne by the sharer. The charge is applicable for every calendar month the service is used.
  • Details of the sharing can be viewed in the monthly itemized bill of the sharer on https://selfcare.emtel.com/ .
  • A beneficiary can be the member of only one ‘Company’ at any time.
  • Only 1 bill per ‘Company’ shall be generated in the name of the sharer/Company
  • In case of non-payment of bill, services of entire Company cease

The plan may be modified at any time by Emtel. The new terms will be posted on the official website of Emtel.