Frequently Asked Questions

• What is Voice over LTE (VoLTE)?

  Voice over LTE is a feature that allows you to call using 4G network with extra clear voice quality and reduced background noise. It allows you to remain connected to the 4G network during calls, which means you can continue using mobile data while making and receiving calls. 

• How is VoLTE different from standard voice?

  VoLTE provides ultra-high definition call quality which makes noise sound natural and you will hear much less background noise compared to any other standard voice call.

• How do I use VoLTE?
  • Have a VoLTE enabled handset 
  • Ensure that your handset has been upgraded with the latest software provided by your handset manufacturer 
  • Ensure that you are using a 4G ready SIM 
  • Verify that the VoLTE voice calling feature has been enabled on your smartphone 
    1. For iOS: settings → Mobile Data → Mobile Data Options → Voice & Data → Enable VoLTE 
    2. For Android: Settings → Mobile Networks → Turn on VoLTE Call 
    3. These settings may differ from one handset model to another depending on the handset manufacturer. 
• How can I get the VoLTE service?

  You can request the VoLTE service by sending us a WhatsApp message on 57288970. 

• How will I know that I am using VoLTE service?

  For Android users: The “HD/VoLTE” icon will be shown on the top bar of the screen 

  For iOS users: There is no visual change, however you can verify the VoLTE status through the settings under mobile data. 

• Do I need to activate a separate or special pack for VoLTE service?

  No, your existing plan will support the VoLTE services. There is no extra cost for making VoLTE calls. 

• Will VoLTE calls consume data?

  No, VoLTE calls will not consume any data, they will be charged as your existing voice plan/pack. 

• My friend does not have a phone that supports VoLTE. Can I still make calls to him/her using VoLTE?

  Yes, you can make VoLTE calls to any phone on any other network just like normal voice calls. 

• I am a Dual SIM customer; can I still use VoLTE?

  Yes. You just have to ensure that Emtel SIM card is inserted in the SIM slot with data capability and select t “4G/3G/2G (Auto)” as the preferred network mode.

• If I am watching a video when a VoLTE call comes in, will my video be paused?

  No, VoLTE allows simultaneous use of data (e.g. streaming video) while on a voice call.

• What will happen if I switch to a new smartphone?

  You will continue to enjoy VoLTE if your new smartphone is compatible to Emtel mobile network.

• Will VoLTE work if my mobile data is off?

  Yes, it will work.

• Can I disable VoLTE if I do not require it?

  Yes, you have the option to disable VoLTE from your device settings.