Careers



At Emtel Ltd, we believe passionately in what we do and we thrive to offer to our customers today, comfort and convenience through tomorrow’s technology. We are a successful one-stop shop telecommunications provider that offers exciting career opportunities to you in a supportive and rewarding culture. We currently have the following opportunity:

Business Development Executives (Ref: BDE)
Key Responsibilities
  • New customer Prospecting for Enterprise Products & Services (internet, VPN, IPL, Data center etc.).
  • Develop strategies and plans to identify new sales opportunities.
  • Prepare needs analysis, present all products and services, and submit proposals together with the pre sales team.
  • Negotiate and close deals with appropriate offers.
  • Update customers on new products and services, and ensure customers’ retention.
  • Deliver proposals to customers and advising on the defined loyalty programs for existing customers to minimize churn.
  • Keep abreast with technology and latest telecommunication products and services.
  • Ensure healthy and effective pipeline management; Follow up on expiry contract of corporate customers

Preferred Qualifications & Experience:
  • Minimum: HSC + Certificate in Sales & Marketing or ICT related field
  • Minimum: 2 years' direct selling experience within the Telecom /IT Sector.
  • Valid driving licence for private car (manual) is a must.

To apply for the position, please send your resume now to hr@emtel.com with subject line “BDE”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.

Officer- Legal and Regulatory Affairs (Ref: LRA)
Key Responsibilities
  • Manage and co-ordinate ongoing legal contracts.
  • Assist in day to day legal and regulatory matters when required.
  • Represent the Company in various meetings and forums in the Government and other regulatory circles and facilitate visits / meetings with the government agencies in order to resolve issues or fulfill the requirement of the regulatory authorities where required.
  • Contribute to the formulation of policies on issues concerned with interconnect payments, customer's complaints in order to comply with the regulatory requirements.
  • Obtain approvals from Government and regulatory authority on tariffs and other related services and provide assistance and facilitation to various sections within the company for timely implementation of approved services.
  • Pro-actively gather information and lobby for the interest of the Company, within government circles in order to maintain productive working relationships with the authorities.
  • Analyze the Regulatory framework which includes the Regulations, Policies, Determinations & Consultations Papers issued by Authority (ICTA).
  • Responsible of the routine basis correspondence with the government bodies like the ICTA, Ministry of Information and Communication Technologies and other Cellular & fixed operators on behalf of Emtel.
  • Provide legal assistance in routine operational legal matters such as drafting and reviewing of contracts.
  • Monitor legal costs.

Preferred Qualifications & Experience:
  • Holder of LLB (Honours) from a recognized University or equivalent
  • LLM and Bar Vocational Course

To apply for the position, please send your resume now to hr@emtel.com with subject line “LRA”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.

Assistant Billing Analyst (Ref: ABA)
Key Responsibilities
  • To perform controls, other reconciliations, Ad hoc investigations and Monitoring.
  • Carry out audits and investigations as and when required.
  • Participate actively in all Emtel activities and agreed with Reporting line.
  • Assist the RA team in the activities of reconciliations.
  • Contribute towards identification, quantification, reporting of revenue leakages and also provide viable recommendations for containment.

Preferred Qualifications & Experience:
  • Degree in IT

To apply for the position, please send your resume now to hr@emtel.com with subject line “ABA”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.

Customer LifeCycle Management Officer (Ref: CLMO)
Key Responsibilities
  • Offer tailor made services to customers willing to disconnect.
  • Ensure minimum churn rate while remaining within the set target.
  • Identify root causes leading to churn through churn surveys, data analysis, talking to customers.
  • Structure and deploy programs to achieve high win back percentage.
  • Interface with Marketing to generate retention initiatives.
  • Identify and constantly refine the process for early identification of potential churners.
  • Interface with other departments to ensure all lifecycle management processes, including billing and credit management is efficiently done. Also support process changes in this respect.
  • Interface with inbound and outbound calling teams to ensure high win backs.
  • Evaluate the effectiveness of the marketing campaigns through the KPI and the objectives measurement.

Preferred Qualifications & Experience:
  • University Degree in Statistics/IT/ Accounting/Finance
  • Excellent Microsoft Excel skills
  • Knowledge of SQL will be a definite advantage
  • 1 year in telecommunication or service industry

To apply for the position, please send your resume now to hr@emtel.com with subject line “CLMO”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.

Supply Chain Officer-Logistics & Admin (Ref: SCOLA)
Key Responsibilities
  • Preparation of various forms and documents related to the issuance and award of tenders which may include approval to bid, prequalification requests, advertisements, potential supplier evaluation criteria, issuance of bid documents and tracking, regret letters and correlating of documents.
  • Maintenance of hard copy files & database for all confidentiality agreements, potential supplier prequalification information, and supplier registration forms.
  • Care and custody of received tenders until required for bid opening purposes; assist with bid evaluations, when required.
  • Prepare and execute small valued purchase orders.
  • Prepare agenda and distribute minutes for the SCM team's weekly meeting, outlining the previous week's activities and upcoming activities.
  • Generate Purchase Orders and issue to Suppliers/Vendors as required.
  • Follow up on deliveries and monitor open purchase orders status.
  • Maintain logistics cost tracking database for all domestic and international shipments.

Preferred Qualifications & Experience:
  • Minimum: Higher School Certificate
  • Post-secondary education will be an advantage (e.g diploma in a business field such as logistics and/or supply chain management)
  • Minimum 2 years of experience in related field will be an advantage
  • Previous work experience in procurement and logistics / customs clearance is usually required. In addition, supply chain work-related skill, knowledge, or experience is considered an asset

To apply for the position, please send your resume now to hr@emtel.com with subject line “SCOLA”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.

SOC Analyst- Service Delivery (Ref: SOCASD)
Key Responsibilities
  • To perform complaints management as per procedures in force and ensuring proper escalation and follow up is done.
  • Complete assigned Work Orders / Service Requests in agreed timeframe and within SLA.
  • Assist in monitoring of network and perform escalation of events / incidents as per procedures in force.
  • Assist in fault management (including 1st level analysis / troubleshooting) as per procedures / SOPs in force.
  • Contribute to minimize network downtime / maximize network availability by efficiently communicating with and driving field operations teams in troubleshooting processes.
  • Ensure daily tracking of events / incidents / activities and report all incidents.
  • Contribute to update of Database/Inventory of Network Infrastructure as and when required.
  • Cross-Functionality; Ensure upkeep of all NMSs, NOC equipment and premises.

Preferred Qualifications & Experience:
  • Minimum Diploma in Telecommunications (City & Guilds) / NTC 2 in Telecommunications / equivalent
  • Minimum associate level Cisco certification or equivalent
  • ITILv3 Foundation will be preferred
  • Minimum 2 years of working experience in data networking
  • Minimum 1 year of working experience in trouble ticket logging

To apply for the position, please send your resume now to hr@emtel.com with subject line “SOCASD”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.

Customer Service Assistant (Ref: CSA)
Key Responsibilities
  • Achieves targets for sales of airtime, connections and hardware, including consignment phones.
  • To monitor sales achieved as compared to target set by the Management.
  • Ensure that customers are provided with correct and up to date information on products and services and ensure proper attitude to achieve set Customer Satisfaction Index.
  • Ensure that the filing of customers’ documents is done systematically.
  • Monitor availability of updated brochures and handouts for customers.
  • Ensure that all procedures and work instructions (regarding sales, after sales, stock control service to customers and cash office duties) on SharePoint are adhered to.

Preferred Qualifications & Experience:
  • Minimum HSC with 2 years in customer service / sales or SC with ample experience in Customer Service and sales

To apply for the position, please send your resume now to hr@emtel.com with subject line “CSA”. Only shortlisted candidates meeting above basic criteria will be called for a face to face discussion.


To apply for any of above positions, please send your application and CV mentioning quoting job reference to hr@emtel.com not later than 25 January 2017, COB.

We reserve the right to call only the best qualified candidates for interview and not to make any appointment following this advertisement.