Airbox is now available all over the island! Special Promo for all new Airbox subscriptions NOW available! Subscribe to an Airbox connection in any Emtel showroom or via a corporate sales representatives from 1st Feb to 13th March 2017 & benefit from FREE Subscription fee for the current month and next month. Hurry UP!!!
Airbox - The key benefits
Unlimited High Speed Internet
To surf at speeds like never before on your favourite websites,watch videos, download movies and music and so much more.
Fixed Home Phone
Phone including free calls with FREE CLI and FREE monthly rental fees for additional savings.
Should the line of sight test be successful, the installation can be done immediately.
Enabled to connect all your WiFi enabled devices such as mobiles, laptops, tablets, game consoles.
1GB storage capacity for your email address.
24/7 Customer Care
Dedicated customer service
* Fair Usage policy & Best Effort Service apply. 20 and 30 Mbps offers available only in selected areas.
** Tariff apply for payment through direct debit.
*** Calls towards local fixed numbers only.
Airbox TV Commercial
Check if you live in a covered Region. If yes, please visit one of our showrooms with your ID and your recent proof address. In showrooms, you will be required to fill and sign an official order form.
Depending on your home location, Our Customer Care service will propose the best Airbox solution for you: either on the FTTA technology or on the 4G technology. In case a coverage survey is required, an eligibility test / installation date will be proposed to you.
If a survey is required at your home location, our staff will explain the standard installation process on the installation day.
If the best solution for you is the FTTA technology, a dish antenna will be positioned on the most suitable area outside your house and the modem will be installed inside at your desired location. If the best solution for you is the 4G technology, then a modem will be installed at your desired location.
After the installation, our staff will conduct a full demonstration of the service. You can now enjoy high speed internet at your convenience.
Airbox is a brand new service bringing high speed unlimited internet and a fixed telephone line service to your home. We believe that it is definitely the internet solution you’ve been waiting for!
Indeed, your home must be covered by the service and an eligibility test needs to be carried. Please visit one of our Emtel showrooms or call us on 8970 for more information.
Your Agreement is for a minimum period of 12 months.
Should you choose to stop using the service prior to the end of the subscription period, ie month 12, an Early Termination Charge (ETC) will apply. This ETC amounts to your Minimum Monthly Subscriber fee (for example Rs 1,284 for the 20Mbps offer), multiplied by the number of months remaining in your agreement with us.
You can upgrade your bundle only once per month during your Minimum Subscription period. Your 12 months Minimum Subscription Period will remain the same.
You can also downgrade your bundle, by one level, once per year during your Minimum Subscription period. For example, if you have a 30 Mbps package, you can downgrade to a 20 Mbps package only.
You will enjoy speeds of up to 10Mbps, 20Mbps or 30Mbps, depending on the offer you have subscribed to. There is no guaranteed speed as Airbox is a best effort service.
Three bundles are available. Please refer to the table below for more details on our Direct Debit prices and freebies that we have bundled with each of these offers.
Your Airbox subscription entitles you to an Unlimited Monthly Data Allowance. However, all unlimited offers are governed by Emtel’s Fair Usage Policy, which can be found on www.emtel.com.
Your Airbox bundle will also include a free fixed phone and depending on the package you have subscribed to, you will either enjoy 60, 120 or 180 mins of free calls, towards any local fixed phone lines, every month. A free email address, with 1GB of storage, will also be provided to you.
Note: Password should include uppercase, lowercase and one special character.
Note: You can use same or different username and password for your Cloud account and Airbox mail.
You can also manage all your cloud service at http://1010.mu You can enter your Airbox email address and mobile number to get order confirmation mail/SMS.
A fixed telephone line number will be provided to you, free of charge, once you have subscribed to the service. Emtel will also provide you with one fixed phone and, depending on the bundle you have subscribed to, you will also be entitled to 60, 120 or 180 minutes of free calls towards local fixed phone lines exclusively, every month.
The free calls are to be used exclusively towards fixed telephone line numbers in Mauritius, Rodrigues & Agalega. Calls towards mobile, international and premium numbers are not included in these free calls and you will be charged accordingly whenever applicable.
Yes, it is a fixed phone line and the rates are as follows: Rs 0.60/min towards local fixed phone line numbers & Rs 1.45 towards local mobile numbers. More information on the rates are available on www.emtel.com.
No monthly rental fee is applicable.
Yes, you can choose the last four digits as per availability, and at subscription time only.
A one-off fee of Rs 1000 (VAT excl) will be applicable.
The service will be installed at your home within 20-30 working days following your subscription.
It will take approximately 90 minutes. But this time can vary depending on the complexity of the installation.
Installations are done every day of the week and on Saturdays between 09h00 and 17h00. Unfortunately, no installations are done on Sundays and on Public Holidays.
Yes. You will need to ensure that someone is available at your premises at the scheduled time and during the installation. You will also be requested to provide a power source, so that the installers can effectively perform the installation. Finally, you will also need to ensure that two electrical sockets are available in the room in which you want the Airbox modem to be installed.
Billing will start on the date of installation, once the service is active at your premises.
Bills are issued at the beginning of each month. Each bill will include your Minimum Monthly Subscription Fee and any extra charges eventually applicable for the voice service, which are not included in your bundle.
Your first bill will include:
Your other bills will be issued at the beginning of each month and it will be sent by the post. They will include one Minimum Monthly Subscription Fee, (ex Rs 1,284 for the 20Mbps bundle), plus any extra charges eventually applicable for the voice service.
Yes. Direct Debit is available. Our sales people will guide you through the registration process.
You can call our dedicated Customer Care on 8970, available 24/7 and free of charge when calling from either your Airbox fixed phone line or from any Emtel number.
The time it takes to resolve your issue depends on the type and complexity of the issue you are facing. While we will try to resolve most issues at your first call, we may have to come to your place to fix certain problems. Depending on your availability, we shall endeavour to visit you within 72 hours.