Subscribe to any of three Airbox offers and benefit these days, from a free and fast installation, a free fixed phone line service with Caller Line Identification (CLI) and free calls every month!
* A phone fitted with an LCD screen is now provided so that you can fully & freely enjoy the CLI service.
Airbox - The key benefits
Unlimited High Speed Internet
Visit your favourite websites, stay connected to families and friends, watch videos, download music and so much more with Emtel Platinum 4G.
Fixed Phone Line Service
Phone service includes free monthly calls (60, 120, 240 or 250 Mins), free (CLI) service.
No monthly rental fee to be paid, it is completely FREE !
Fast & Free Installation
Airbox is a Plug & Play solution. No costly and time consuming technical intervention required.
Free installation and no need to have a fixed phone line to enjoy internet.
Great SAVINGS for You!
Connect all your WIFI enabled devices like laptops, smartphones, tablets, game consoles, tablets and ENJOY internet.
* Best Effort Service governed by a Fair Usage Policy (FUP).
- On the Silver Plan, a monthly allowance of 100GB (Upload/Download) is given. Upon consumption of the 100GB volume, customers can continue to access internet at lower speed. Customers at this stage will be able to get access to internet at speeds up to 1 Mbps for download and 512 Kbps for upload.
** Tariff apply for payment through direct debit.
*** Calls to local fixed phone lines
Airbox TV Commercial
You can visit the closest Emtel showroom. You will bring your ID card, a recent proof of address & Rs 1,000 for the security deposit along with you. If you will be paying through the Direct Debit Method, a recent proof of bank a/c will also be required, bank card or top part of a recent bank statement.
You request one representative from our Outdoor Team to visit you for the registration. This can be done by leaving your contact details hereunder. Just fill in the appropriate information and our team will soon contact you for a visit and a full demonstration.
It is a residential internet service coming with WIFI, a free fixed phone line service, free monthly calls and other exciting advantages. Airbox will enable you to enjoy fast and unlimited internet at home. You will also be able to make and receive calls through your Airbox fixed phone line service. Like all the other residential internet services in the world, you will note that Airbox is also a Best Effort service, coupled with a Fair Usage policy (FUP).
The location from which you will be using your Airbox internet service must be covered by our 4G network. Kindly refer to coverage map here above, or call our Customer Service, on 8970, for further information.
Three plans are available these days. Silver, Silver+, “TURBO” and Gold plans. All three are packed with a fixed phone line service and smart data allocations to fuel your internet connection properly every month.
You can either visit one of our showrooms or have one of our Outdoor Sales people to visit you. If you choose the Outdoor Team option, please mandatorily leave your full contact details further down, on our web site.
You will enjoy speeds going up to 10Mbps for the Silver, Silver + & “TURBO” plans and up to 20Mbps through the Gold plan. Airbox, like ALL the other residential internet services in the world, is a Best Effort service. Speed will accordingly vary from time to time depending on global usage.
Please refer to the table below for more details on our Direct Debit prices and amazing freebies bundled with our internet plans;
** Direct Debit Pricing
Like all the other residential internet services in the world, our Airbox plans indeed come with specific data allocations, and are governed by a Fair Usage Policy. You may consult Emtel’s Fair Usage Policy, on our web site www.emtel.com.
The more devices you simultaneously connect to an internet router, the slower will be the internet speed. We shall accordingly advise you to keep your Wi-Fi password private and ideally connect 1 - 3 group simultaneous devices to you router if on the Silver plan. The Silver+ and Gold plans, ideally accommodate 4 -5 group simultaneous devices..
(A) Place your router at a location where the 4G / LTE coverage is available, the light on your router should then indicate the cyan color. (B) Install your router in ‘opened room’ so that you get to enjoy a better Wi-Fi coverage at home. (C) Connect your Airbox router direct to power and never through non-certified multiplugs. (D) Keep your router away from sources of heat, cold and humidity. (E) The router should always be used indoor and for residential type of usage. (F) Check your data consumption through the Hi app.
Emtel Ltd. hereby gives public notification, in accordance with new subsection 31(7)(d) of the Information and Communication Technologies Act 2001 (as amended), that the company’s tariff application for the launch of New Tariffs for High Speed Residential Best Effort Internet bundled with Voice under the PSTN & ISP licences has been approved. More details of the tariff approved from ICTA is as follows:
|Description||10Mbps with 250 Mins|
|Package price Exc VAT||1,086||1,086|
|Package price Inc VAT||1,249||1,234|
|Download Speed||Up to 10Mbps||Up to 10Mbps|
|Upload Speed||Up to 1Mbps||Up to 1Mbps|
|Fixed Telephony||Free Handset + 250 Mins Fixed to Fixed (Local calls)||Free Handset + 250 Mins Fixed to Fixed (Local calls)|
|N/A||1 email account free|
|FUP Volume Range||350GB – 500GB||350GB - 500GB|
1. Additional Voice usage in Excess of the free minutes fixed to Fixed included in the monthly fee will be charged as per Table below.
2. Tariffs for other types of calls and for SMS will be charged as per Table 2 below.
3. Customers setting their bills through direct debit would benefit from a discount of Rs 50 Inc VAT on the tariffs of the postpaid packages. Similarly, customers willing to pay the 12-month rental charge upfront by cash or check would also benefit from this discount facility.
|Category||Tariffs (Excl Vat)|
|National voice calls to fixed line||Rs 0.6/min, with per minute charging|
|National voice calls to mobile||Rs 1.45/min, with per minute charging|
|National & International SMS||Rs 0.5/SMS|
|ILD Calls||Same as approved current tariff|
A fixed telephone line number will be provided to you, free of charge, once you have subscribed to the Airbox internet service. Emtel will also provide you with a fixed telephone set and, depending on the plan you have chosen, you will also be entitled to 60, 120 or 240 minutes of free calls, towards local fixed phone lines, every month! The Caller Line Identification, (CLI), service is also included and is free!
The free calls are exclusively towards the fixed telephone line of the Republic of Mauritius, all operators inclusive. Calls done towards mobile, international and premium numbers are not included in those free calls and will be billed accordingly.
Yes, it is a fixed phone line, the rates go accordingly and are as follows: Rs 0.60/min towards local fixed phone line numbers & Rs 1.45 towards local mobile numbers. The most competitive rates in Mauritius! More information on the rates are available on www.emtel.com.
No monthly rental fee is applicable. It is completely FREE! You will also get to enjoy the monthly free minutes of calls, the CLI service and a fixed telephone set will graciously be provided to you.
Yes, you can choose the last four digits as per availability, and at subscription time only.
Yes. CLI service is already activated on your Airbox fixed phone line and is provided for free! You will now be able to identify all the numbers calling you through your Airbox fixed phone line, while using a telephone set, fitted with an LCD screen.
Note: Do not remove the sim card from your router.
Once you have successfully registered to the Airbox service, it will take a maximum of 24hrs, (working days), for your Airbox service, to be active. The same principle applies for both methods of acquisition; either through our showrooms or outdoor teams.
The network led color indicator on your Airbox router will indicate the cyan color. It means that both your Airbox internet & Airbox fixed phone line services are active
You must call our Customer Care, on 8970, for prompt assistance.
Billing will start on the date of activation of the service. Bills are issued at the beginning of each month and will include your monthly subscription fee and billable calls (if any). It may also include Late Payment Charges, (LPC), if you are late on your payments!
It will include;
- The Pro-Rata days in month of subscription / activation.
- A Full month subscription fee.
- Billable calls (if any)
It will include a one month premium, (ex Rs. 1,034 for the Silver+ plan), the billable calls, if any, and the late payment charges, if applicable.
Your bill will be sent by either email or post.
If you opt for e-bill (by email), you will be able to save Rs25 per month.
Refer to the Due Date, indicated on the top right of your bills. You must ensure that the amount owed to Emtel, is paid latest on that date, every month. Otherwise, late payment penalties will apply and your connection will be temporarily suspended.
I. Payment through Emtel Cash
II. Payment through Direct Debit
III. Payment through Juice App (MCB)
IV. Payment through Internet Banking (Local Bank transfer or bill payment – if available)
V. Payment through cash in our showrooms
Benefits using Juice and Internet Banking:
Benefits using Direct Debit:
Benefits using Emtel Cash:
Note: Direct Debit Pricing Eligibility: If you choose the Direct Debit mode of payment, you will be invoiced on the DD pricing once your Direct Debit has been successfully set up by your bank. Ex. For the Silver+ offer, you will be paying Rs 1,034/ month instead of Rs 1,034 + Rs 50 = Rs 1,084/month, if paying by cash.
You must call our dedicated Customer Care on 8970. It is available, from Monday to Sunday, as from 06:00 am to 01.00 am. Our agents will be pleased to assist you with your queries. You can also contact us, through email, on email@example.com
The time taken to resolve technical challenges depends on the type and complexity of the issues customers are facing. But rest assured that we constantly strive at closing most of our customers’ technical challenges or queries at first call. We are also pleased to inform you that the 4G is a wireless technology which enjoys way less downtime compared to other internet technologies. Most of the rare technical challenges we may meet are accordingly solved remotely and quickly. This is to the advantage of our valued customers also!
Yes. You can download the HiLink App,, from PlayStore or App store. Once it is loaded on your smartphone or tablet, connect this device, through Wi-Fi, with your Airbox router. You will then be able to view, through the App, your data consumption, as often as required.