VoiceMail

What is it?
Whenever you can't answer your mobile, voicemail can. Your caller leaves a message and you're notified by SMS.

How is it useful ?

Let your callers leave you a voice message whenever you cannot take a call
Never miss a call again
Your voice messages are password protected
You also have the possibility to personalise your voice mail

To retrieve your messages, dial 131. You will be asked for your password and then you will be able to listen to your voicemail messages.

How much it costs?
No deposit is required to access the service and retrieval is offered FREE of charge for prepaid subscribers. For postpaid subscribers, tariffs depend on your package.

Availability
Post-paid Yes
Pre-paid Yes

How to configure your mobile for Voicemail?

If you are a Prepaid Customer, you need to set your Call Divert feature before you can use Voicemail. Visit your nearest Emtel showroom or call our Customer Care on 498 9898.

If you are a Postpaid Customer, you can set your Call Divert yourself by going to Menu » "Phone Settings" » Call Divert.

How to set a Call Divert for a Postpaid Customer?

To configure your Voicemail, you first need to configure the Call Divert function on your mobile.

How to activate Call Divert?

From your phone, go to "Menu", "Phone Settings ", "Call Divert" (see example for Nokia below)
Select "Voice Calls".
From there, you can choose in which cases you want to divert your calls. You will be able to choose from:
- All voice calls
- If busy
- If not answered
- If out of reach
- If not available
Choose "Activate" and input the Voicemail number 131

Example for Nokia handsets.

Configuration
1. From your phone, select "Menu/Call Settings" then "Call Divert/Call Forward"
2. Select "Voice Calls"
3. Choose one of the following options:
         a. All Voice calls
         b. If busy
         c. If not answered
         d. If out of reach
         e. If not available
4. Select "Activate"
5. Select "To Other Number" and input 131

How to set up Voicemail for the first time?

Step 1
Dial 131 from your Emtel and follow the instructions.

Step 2
You will have to enter your new Pin Code and press #
To confirm your Pin code, type it again and press #

Step 3
Record your Voicemail name and press #.
Example: This is the voicemail of "John".
Press * to cancel the operation.

Step 4
You can have different greetings for local and international calls.
Record your local Voicemail personal greeting message and press #.
Example: You have reached the Voicemail of John. Please leave a message after the tone.
Press * to cancel the operation.

Step 5
Record your international Voicemail personal greeting message and press #.
Example: You have reached the Voicemail of John. Please leave a message after the tone.
Press * to cancel the operation.

How to use Voicemail?

Step 1
Dial 131.
You will be informed of any old or new messages that you might have.

Follow the voice instructions to listen to your messages or to personalize your Voicemail.

Step 2
Listen to the list of options and choose what action you want to do.

To listen to your messages, Press 2
To retrieve your fax messages, Press 3
To set up a greeting for your Voicemail, Press 4
To personalize your voicemail, Press 5
To disconnect the call, hang up or Press *
For Help, Press 0

How do I know that there's a message in my mailbox?

When a new message is deposited, you will be alerted via an SMS. Simply dial 131 to retrieve your message.

Fax Message

You can now have your fax messages sent on your Emtel number. You will be alerted via SMS.

Step 1
Someone sends you a fax on your Emtel number

Step 2
You will receive a text message informing you that a fax has arrived.

Step 3
Dial 131. Go through the usual Menu and Press 3.
To retrieve an unprinted fax, Press 1
To retrieve a printed fax, Press 2
For help, Press 0

Step 4
To print your fax message, enter the fax number of your choice and Press #
To confirm your print, Press #
To start printing, Press #

You can choose to always print on the same fax machine or print on different ones, depending on where you are.

Tip : You can go on the personalization option menu to set up a permanent fax number.