You must contact your sales representative to deactivate your SIM card. Then, either you buy a new SIM with a new number or ask for the same number you had.

Can I keep the same number if my phone is stolen? Yes you can. We can activate your mobile number on a new SIM card. Please contact your sales representative.

I have found my phone after reporting it lost. Contact your sales representative and ask for a reactivation of your SIM card.

Yes you can. We can activate your mobile number on a new SIM card. Please contact your sales representative.

Contact your sales representative and ask for a reactivation of your SIM card.

You will be asked if you want to accept a video call. If you do, press on yes/ok.

You and the person you are calling must have phones with video calling capability and must both be within 3G coverage.

Video calls can only take place within 3G coverage. If you move out of the zone the call will end.

When video calling, both partners must be within 3G coverage. Otherwise, the call will not be connected.

Either the person you are calling does not have a 3G compatible phone or he is outside 3G coverage.

BlackBerry Internet Solution - For help setting up your phone go to phone help, select BlackBerry and your model.

This will depend on the settings you have chosen. BlackBerry can be set to delete e-mail from the phone only or from the phone and your e-mail provider's server.

You can have up to 10 e-mail accounts (+ 1 Optional xxxx@emtel.blackberry.com).

BlackBerry is a fully mobile e-mail solution offering instant access to your e-mail because it is pushed to your mailbox

No, each BlackBerry phone has a unique PIN number, which must be linked to your e-mail account, without this link the e-mail will not transfer to the phone.

Yes. You will be able to customize an email address - username@emtel.blackberry.com with your subscription.

Yes, BlackBerry will push new e-mails to your phone whenever they arrive. Your Calendar and Contacts can also be sent, depending on your e-mail provider. BlackBerry Enterprise Service also allows wireless PIM synchronization.

This will depend on the model of phone you have.

Bluetooth is a wireless technology that allows devices to talk to each other over short distances. It is used in many mobile phones, PDAs, PCs and laptops as well as other devices. It is an industry standard and works across most products from different manufacturers although there are some variations in capability and scope.

When two devices are paired, there is verification between those devices and the information being transferred is encrypted for security. The verification prevents access by another device and even if intercepted the encryption would still need to be broken before anything could be understood.

To protect yourself from viruses, you can switch your Bluetooth visibility to the Hidden setting, and switch Bluetooth off when you're not using it. This will also help to extend the battery life.

Yes. There will be no changes needed to the SIM card. However, it would be easier to use a SIM card only for data purposes.

You should be able to use it on any machine that has a standard USB port, but please check for the full specifications of laptops, PCs and Macs that will support the USB Modem.

No. The modem is network locked to Emtel.

Your Emtel Mobile Broadband will work in exactly the same way when it is plugged in. You will have to install it the same way you did on your laptop on your first use.